The Business Support Manager will form an integral part of the PCMHSS Leadership structure supporting quality, patient safety and experience, service development and service improvement.
The successful candidate will join a friendly and compassionate department who are motivated to provide the best possible care to adults seeking assessment psychological care and support. The Business Support Manager will help us achieve this aim through Administration Line Management, and by supporting core processes, attending to information governance and data quality as well as monitoring patient experience.
Main duties of the job
The role will include:
1. Providing advice and guidance to ensure effective planning, service development and project management.
2. Monitoring of quality indicators.
3. Supporting and embedding audit.
4. Collection, analysis and presentation of performance data.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
Please see JD for main duties and responsibilities these include:
1. Providing project management for the PCMHSS Directorate.
2. Providing leadership for our Administration Team.
3. Leading on audit and implementing service improvement projects.
4. Liaising with the wider directorate and Division.
5. Preparing reports on performance data.
6. Preparing data and evidence to support business cases.
Person Specification
Qualifications
* Relevant degree or equivalent demonstrable knowledge and experience.
* Project management qualification or experience commensurate to the same.
Experience
* Experience of working within a management structure and supporting clinical teams and departments.
* Understanding of the quality, patient safety and experience agenda.
* Experience and evidence of analysing, interpreting and presenting complex information.
* Experience of leading on projects.
* Experience of using health board systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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