Permanent, Full Time on a day shift working a 2,2,3 12-hour Shift Pattern – from 07.30am – 19.30pm.
Week 1: Monday, Tuesday, Friday, Saturday, Sunday.
Week 2: Wednesday, Thursday, shift pattern, from 07.30am – 19.30pm.
This is an exciting opportunity for an individual who would like to deliver the highest level of solution-orientated customer care in our Operations Centre.
This is a state-of-the-art, multi-purpose Centre, which has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms.
The Centre is a 24/7/365 days a year operational space, offering a variety of services, and is a platform for Smarter City Services.
This role will include operating security alarm platforms and CCTV surveillance camera systems, along with the use of out of office hours telephony, intercom and radio, car park systems, and concierge services.
You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond.
You will also ensure accuracy and have excellent communication and customer service skills, including liaising with the public, internal and external customers, and be able to use your own initiative in solving problems. Good IT skills and confidence in the use of Microsoft Office are needed.
There are also many overtime opportunities, and where your shift falls on a bank holiday, you will receive an additional hourly wage of around £12 on top of your normal rate.
Please note that this post is subject to an Enhanced DBS Check and Police vetting (NPPV 2).
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast-moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.
Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How do I apply?
If you share our values, to be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion, we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
We're a Disability Confident employer, which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For further information, please refer to the Job Description and Person Specification or alternatively, please contact Arron Hamilton.
At Bristol City Council, we value having a workforce as diverse as the City we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
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