About us Our quality team have a big old job to do around here — they’re responsible for keeping the people who use our services and our teams safe and supported. They’re on the ball when it comes to championing our important systems and processes across the organisation; things like health and safety, equality and diversity and safeguarding. The team’s always looking for brand new ways for us to advance the quality of our services, and the unique needs, personalities, hopes and dreams of the people we support drive that every step of the way. The quality team work alongside the experts – the people who use our services and our PSS teams – to monitor, report and learn from the stuff that’s working well and the important steps we need to take to get better in the future. As our quality co-ordinator and customer service advisor, you’ll be supporting the team with a variety of admin-y type tasks, meeting and greeting people at our head office and providing customer service and reporting activities that help the effective delivery of the service. You will also have a helping hand in monitoring our client management system, doing the admin bit of our quality training events using our learning management system, and much more. There will be opportunities for hybrid working at times, but you’ll be in our fabulous office a minimum of two days a week. What we need from you It’s not all about what you’ve done before, it’s more about who you are and what you can bring to the table. First and foremost, we need someone who lives all our values of being big-hearted, genuine, determined, professional and open-minded. You’ll also need to be super organised, have amazing time management skills and a beady eye for detail to make sure everything is accurate and that data is kept up-to-date on our systems. You’ll need to be a team player and be happy to help your colleagues when you can or when it’s needed. Sounds like your bag The Big PSS Team, please complete your application by 9am 12th December 2024. Interviews will take place 19th or 20th December If you want to have a chat about this role contact our head of quality on 0151 7025555 E:simone.mccaskillpss.org.uk PSS values the importance of Diversity Job Types: Full-time, Permanent Pay: £23,569.00 per year Benefits: Cycle to work scheme Employee discount Enhanced maternity leave Referral programme Sick pay Schedule: 8 hour shift Day shift Monday to Friday No weekends Work Location: Hybrid remote in Liverpool L5 9PR Reference ID: QCC112024