Job summary We are recruiting for an Administration Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Respiratory Team are looking for a confident, enthusiastic administrator to join our team. On occasions you will sit front of house meeting and greeting patients and relatives as they arrive. You will be working with all members of the Respiratory and sleep team which includes the Respiratory Nurses, Admin, Sleep/CPAP staff as well as the respiratory consultants ensuring timely management of patients attending the department. This post requires effective communication and a level of confidence in dealing with the public. You will be supported by the staff in the unit with on the job training. At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job You will provide effective administrative support service to the Respiratory Nurse admin team including co-ordination of outpatients appointments, waiting lists and the patient helpline. You will work independently using your own initiative and apply a high degree of confidentiality to all aspects of your work. You will undertake your duties without direct supervision, working within broad procedural guidelines. Ensure referrals are entered onto Lorenzo with an appropriate access plan in accordance with the 18 week pathway. To work alongside the TB nursing team to support duties within the Trust and external agencies such as the World Health Organisation WHO and Department of Health DoH. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 14 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 361-6807579-A Job locations Lister Hospital Corys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Education Essential Educated to minimum GSCE level or equivalent Wordprocessing Databases Desirable RSA II or equivalent Minute taking experience Experience Essential Experience of working within outpatient or in an appropriate administrative role Handling telephone enquires with confidence Dealing with patients & relatives Experience of Lorenzo Desirable Audit experience Secretarial experience NHS Experience Experience with Respiratory Skills Essential Organisational skills Good keyboard skills Customer relation skills Excellent communication Ability to work under pressure and adapt to change Desirable Excellent Typing skills Ability to Use Dictate IT Ability to use Lorenzo system Knowledge Essential Knowledge of MS Access and Excel spread sheets Desirable Knowledge and skills for dealing with patients who are verbally or physically aggressive Knowledge of medical terminology Knowledge of Local and National target( RTT 18 weeks and 6 weeks for diagnostics) Other Essential Ability to prioritise workloads from various different sources Able to work independently Willingness to cover colleagues during periods of absence as necessary Person Specification Education Essential Educated to minimum GSCE level or equivalent Wordprocessing Databases Desirable RSA II or equivalent Minute taking experience Experience Essential Experience of working within outpatient or in an appropriate administrative role Handling telephone enquires with confidence Dealing with patients & relatives Experience of Lorenzo Desirable Audit experience Secretarial experience NHS Experience Experience with Respiratory Skills Essential Organisational skills Good keyboard skills Customer relation skills Excellent communication Ability to work under pressure and adapt to change Desirable Excellent Typing skills Ability to Use Dictate IT Ability to use Lorenzo system Knowledge Essential Knowledge of MS Access and Excel spread sheets Desirable Knowledge and skills for dealing with patients who are verbally or physically aggressive Knowledge of medical terminology Knowledge of Local and National target( RTT 18 weeks and 6 weeks for diagnostics) Other Essential Ability to prioritise workloads from various different sources Able to work independently Willingness to cover colleagues during periods of absence as necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Corys Mill Lane Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)