SUMMARY OF RESPONSIBILITIES AND DUTIES Play a critical role in engaging people by using health coaching techniques to support service users to take an active role in their health and wellbeing, providing face to face 1-2-1 and group support Support for individuals to access appropriate community resources and services. Use clinical systems, to manage service user data for accurate record keeping. Identifying people with long term conditions to help support their health and wellbeing. Identify and engage with individuals from agreed target groups providing information to individuals about the relationship between behaviours and emotional health, promoting improvement in their health and wellbeing. Support and motivate individuals, over around 6 sessions throughout a year, to identify their health needs and assess the barriers that prevent them from making healthy choices, assisting individuals to learn in learning how to make better health choices and support them in initiating and sustaining appropriate behavioral changes using their 'personal health plan' (PHP). Map and connect to community activities and resources within B&NES to support emotional heath and wellbeing Build strong links with the voluntary sector to improve partnership working. Adopting a multi-disciplinary and multi-agency approach to care, ensuring that all aspects of the service users needs are met. Keep accurate records and written reports and ensure patient contact data is recorded in accordance with Everyone Health and Commissioner Policies, to ensure compliance with Information Governance GDPR and Data Protection in relation to client and patient information. Manage waiting lists if appropriate. The post holder will have a key role in helping to raise the local populations awareness of the support, groups and opportunities available to assist them in achieving their emotional health and wellbeing goals. Be accountable for the monitoring and achievement of service key performance indicators (KPIs) and other quality related targets. Utilise a range of communication methods including digital technologies, telephone, email and text to ensure patient-led support is proportionate to individual needs Be compliant with all relevant policies, procedures and guidelines, including the appropriate code(s) of conduct associated with this post; maintain awareness of safeguarding issues, report and acting on concerns in accordance with Everyone Health and Local Authority policies and procedures. Take responsibility for own CPD and participate in Everyone Healths induction, training and continual professional development as required; recognise and work within own competence and professional code of conduct. Prioritise, organise, and manage own workload in a manner that maintains and promotes high quality. Ensure that commitment to equality and diversity is reflected at all stages of project planning, delivery, and evaluation, in line with agreed service standards. Attend community events to promote the service. Understand and adhere to strict confidentiality and safeguarding protocols. PERSON SPECIFICATION1. SKILLS & ABILITIES Be able to plan and manage own time and activities around the needs of individuals in the community to respond effectively to referrals Ability to keep accurate records of activity to provide data and monitoring information Effective numeracy and literacy skills Emotionally sensitive and empathetic to members of the public who wish to improve their health, to be supportive and encouraging to people in difficult (sometimes frustrating) situations Value and be respectful of other people regardless of background or circumstances Have strong interpersonal and communication skills Be flexible with good time management and planning skills Be interested in motivating and supporting both individuals and groups in community- based settings, and in the home. Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload Knowledge of public health issues in the local area Understanding of, and commitment to, equality, diversity and inclusion.