Are you looking for a change? If so, have you considered working in outpatients? We are looking to recruit experienced Clinical Support Workers who are highly motivated and enthusiastic to join our Hand and Plastics Outpatient department at LGI.
The successful candidates will be flexible, able to work effectively as part of a team, and manage the pressure of working in very busy environments. You must be passionate about providing an excellent experience for patients and supporting new staff and students on placement. Post holders will work closely with nursing, medical, and admin staff to provide a smooth, caring, and efficient service for patients.
You will need to have healthcare experience, excellent communication skills, a positive personality, and a mature and professional approach to your work. Previous computer skills, phlebotomy, ECG, and some wound care experience would be helpful, but full training will be provided. Successful applicants will be able to deal with the public in a sensitive and polite manner, particularly supporting those who are vulnerable or have additional needs while in our departments, and be flexible in their approach to duties of work.
The opening hours for Hands and Plastics Outpatients is 08:00-18:00, with some opportunity for weekend working if required.
Full and part-time hours will be considered, but it may not always be possible to work long days due to service delivery needs.
Main duties of the job
The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of the multidisciplinary team. The jobholder will undertake a range of delegated clinical patient care duties under the support and supervision of a registered practitioner.
The jobholder will assist in the overall implementation and evaluation of care as part of the multi-professional team. The jobholder is expected to plan, implement, deliver, and maintain high standards of patient care. The jobholder will be skilled in taking appropriate action(s) and acting on their own initiative to achieve the planned outcome.
The jobholder will contribute to the maintenance of an environment for effective care.
The jobholder will be expected to lead a team of clinical support workers and apprentice clinical support workers.
The jobholder will be expected to practice in accordance with Trust policies, guidelines, standards, and statutory requirements and operate within defined competency boundaries.
The jobholder will work within a ward, clinical department, or community setting as part of a multidisciplinary team.
The jobholder must comply with the wearing of PPE as appropriate to the clinical situation - this may involve wearing face masks for a considerable length of time.
About us
Postholders will work closely with nursing, medical, and admin staff to provide a smooth, caring, and efficient service for patients.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay, or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job responsibilities
1. Establish and maintain effective communication with patients, families, carers, and patient groups.
2. Develop and maintain appropriate relationships, communication, and teamwork with members of the multi-disciplinary team within the ward/department.
3. Assist in the welcome and reception of patients into the clinical area.
4. Demonstrate a variety of communication skills with patients who may have communication needs and difficulties (e.g., confusion, dementia, or other linguistic issues).
5. Communicate effectively with all health, social care providers, voluntary sectors, and emergency services.
6. Maintain clear, concise, and legible documentation adhering to standards in accordance with Trust policies and guidance.
7. Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security.
8. Communicate with colleagues and members of the multi-disciplinary team clearly and effectively in written, verbal, and electronic format (this may include accessing and updating patient records on central databases or electronic systems).
9. Participate in and contribute to local audits (e.g., hand hygiene audit).
10. Escalate concerns regarding patients' physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames.
11. Utilize effective communication skills when responding to patients, relatives, or carers' concerns and complaints, contributing to the ward, unit, or department team action plan to achieve local resolution.
12. Ensure, in liaison with registered practitioners, that interpreters are utilized as appropriate to support patients' understanding and communication needs.
13. Ability to answer phone calls effectively, managing the inquiry.
Person Specification
Qualifications
* NVQ 3 in Health and Social Care, Diploma in Health Level 3, Diploma in Health and Social Care Level 3, or equivalent experience.
* The Care Certificate or, in the absence of this, the jobholder must successfully attain the Care Certificate within the first 3 months of employment.
* Commitment to undergo training and education as required.
* Basic skills in Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C)).
Experience
* Significant experience of working within a healthcare setting delivering personal and clinical care.
* Utilization of planning and organizational skills.
* Insight into roles and responsibilities of the post.
* Basic IT skills.
* Significant experience of working within the specialty or department.
Additional Requirements
* Able to fulfill Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood-borne viruses in compliance with Trust Policy.
* Ability to travel between Trust premises and patient homes for posts that involve community visits.
Skills & Behaviours
* Caring, motivated, compassionate, and courageous.
* Reliable and trustworthy.
* Interpersonal skills, confident, and enthusiastic.
* Willingness to learn and develop their role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr