Our client is an award-winning housebuilder and due to an internal move they're looking for a Customer Care Administrator to play a crucial role in ensuring that their customers receive the highest standard of after sales care which matches the quality of their properties.
The successful candidate MUST have experience working for a housebuilder or construction company and understand the industry.
Salary is up to £33k plus bonus and excellent benefits. 8.30 - 5.30 Mon to Thurs, early finish at 4 on Fridays!
Duties include
1. Supporting the Customer Care Manager to ensure that all customer matters are fully resolved
2. You will be the first point of contact for customers, handling all communications which includes by telephone and our customer portal
3. Gain full information regarding any defects being reported to ensure they are dealt with by the appropriate sub-contractor or our operatives
4. Create and issue work instructions using our CRM system (ClixiFix) to sub-contractors or our operatives
5. Maintain an excellent level of communication with all relevant parties
6. Ensure customers are regularly updated with information on the resolution of their defects
7. Follow up with sub-contractors and Customer Care Operatives to monitor the progress of work and customer satisfaction
8. Keep internal teams up to date with customer feedback
9. Manage and maintain the recording of relevant information on Clixi...