Sales Consultant
Customer Service Sales Department
Permanent
Full time – 37.5 hours per week across 7 days, within the department opening hours of 9am – 8pm
Lytham St Annes, Lancashire
£23,129.90 per annum
Close date – Wednesday 19th February
Initials calls – 20th and 21st February and interviews – w/c 24th February
An exciting opportunity has arisen for a passionate and results-driven Sales Consultant to develop a luxury retail career with an award-winning family owned jewellers in our Customer Service Sales department at our Beaverbrooks Office in Lytham.
Shift patterns will be published 8 weeks in advance.
KEY RESPONSIBILITIES
As a Sales Consultant at Beaverbrooks, you’ll enjoy passionately selling stunning diamonds, jewellery and watches to our customers over the phone, webchat and email. This also includes handling of price promises through our website.
It means you’ll be creating moments that will last a lifetime—for every customer, every time.
You’ll know how to encourage love and appreciation for our products, by knowing each one of them and what makes them special.
When listening to customers, you’ll understand their needs and how much they’d like to spend on something really special, so you can help them find the perfect item for their occasion.
Make no mistake, there's a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.
We’re realistic about people’s goals. We let you know how well you’re doing so you can grow your skills and help grow the business—and so that we can reward you properly when you achieve targets and other key performance indicators.
Learning & Development is a key part of this role to ensure that your brand and product knowledge is up to date to ensure the customer receives the best possible advice.
About Beaverbrooks
Established in 1919, we have 88 locations across the UK. This includes 63 Beaverbrooks stores & 22 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.
We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.
Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.
As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.
The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:
Retail's 3rd Best Company to Work For - Best Companies 2024
We have been awarded a 3 star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies 2024 - based on colleague feedback
'Employer of the Year 2024’ - The UK Jewellery Awards
Amazing benefits for amazing people
They say you get out what you put in. And, at Beaverbrooks, our people put in so much.
In return, just some of the benefits we offer include:
28 days holidays (inc bank hols)
Contributory Pension & Life Assurance
Outstanding colleague discounts, which extend to your family & friends
Wellbeing scheme
Employee & family support & counselling in partnership with the Retail Trust
A variety of different schemes to help you support charities close to your heart
Office profit share bonus
THE IDEAL CANDIDATE
ESSENTIAL SKILLS
Ability to demonstrate the values and behaviours of the Beaverbrooks Way - The Beaverbrooks Way
Experience of and passion for delivering excellent customer service within a customer-facing role
Results driven
Excellent verbal and written communication skills
Good rapport building skills and the ability to be adaptable
Self-motivated with the ability to prioritise and manage own workload
Good questioning and negotiating skills
Active listener
Assertive
Good decision-making skills
DESIRABLE SKILLS
Previous experience of a similar role.
Good typing speed and the ability to respond quickly and effectively
Competent in Microsoft Office (Outlook, Word & Excel)
Ability to influence and inspire other colleagues
Previous experience of working to financial targets or KPIs
Beaverbrooks - The hallmark of amazing people