Refrigeration Engineer
Applications from experienced Refrigeration engineers are always welcome. Applicants should be suitably qualified and hold the necessary industry accreditation and health & safety certification.
The purpose of the role is to carry out reactive works to ensure permanent fix of issues, providing root cause feedback and analysis to the account team, so excellent service and communication with the customer is achieved.
Duties
To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
Troubleshoot, carry out diagnostic, fault finding of plant and equipment as required, and advise Customer, Supervisors & Account Managers of the repairs required.
Reduce call volumes and gas usage by ensuring thorough investigations are carried out establishing the root cause of faults to ensure similar breakdowns are not repeated.
Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time (same day).
Update all job details in PDA in real time
Liaise with the Spares team to order parts where vehicle stocks are depleted / specialist parts are required.
Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
Assist in achieving 100% PPM maintenance completion when required
Ensure the Company is promoted in a professional manner at all times, maintaining a...