Job Description
Housing Management Worker
Birmingham
Homeless Prevention
12 Weeks
35 Hours
We are recruiting a Housing Management Worker to join a National Housing Charity in Birmingham, providing direct support to tenants, managing tenancies, and ensuring safe and suitable living conditions.
THE ROLE
As a Housing Management Worker, you will play a key role in supporting tenants to maintain their tenancy and access necessary services.
Key Responsibilities include:
1. Directly supporting tenants with tenancy management, including housing benefit claims and liaising with support services.
2. Conducting initial and regular assessments of service users, including risk evaluations, to determine eligibility and service needs.
3. Collaborating with the Nacro Housing Management Team to issue tenancies, facilitate tenancy sign-ups, and ensure tenants understand their obligations.
4. Ordering furniture and goods for properties as needed.
5. Working closely with the Asset Management team to maintain property standards, report repairs promptly, and ensure properties are safe and ready for occupation.
6. Maximising rent collection and adhering to the arrears management policy.
7. Ensuring tenancy obligations are met and maintaining communication with tenants and relevant services.
THE CANDIDATE
The ideal candidate will have previous experience in a similar housing management role, with a proven ability to support tenants effectively.
Additional Experience Required:
8. Strong knowledge of housing benefit claims and tenancy management.
9. Experience in conducting risk and needs assessments.
10. Excellent communication skills for liaising with tenants and support services.
11. Ability to manage rent collection and adhere to arrears policies.
12. Familiarity with property management, including reporting repairs and maintaining standards.
THE CONTRACT
13. 35 Hours Per Week, 09:00 to 17:30
14. 12 Weeks, Temp to Perm