Customer Service Coordinator / Full Time On-site Dartford / Permanent / £26,000
My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Coordinator to join them on either a full time or part time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Coordinator, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.
Role and Responsibilities:
Be the main point of contact for customers in relation to order queries
Always provide exceptional levels of customer service
Process purchase orders and ensure invoice is correctly inputted into the system
Ensure stock levels are maintained and kept up to date
Communicate with relevant teams, merchants and suppliers
Advise clients on product information and recommend alternate products where possible
Build long lasting relationships with customers to ensure returned businessEssential Skills:
Previous experience in customer service ideally from a phone based role
Excellent customer service skills in any situation
Relevant product knowledge would be desirable / the ability to pick up knowledge quickly
Highly organised and detail orientated with excellent written and verbal communication skills
The ability to work to tight deadlines
Previous experience with Salesforce and Sage – DesirablePackage:
£26,000 basic salary
Fully office based
Modern offices
21 days holiday plus bank holidays and tenure
Discounted gym membership and healthcare benefits
Free onsite parking / easily accessible by public transportCustomer Service Coordinator / Full Time On-site Dartford / Permanent / £26,000