Triage RVN (Non-Clinical) - Admin - £29,000
Location: Shrewsbury
Salary: £27,000 - £29,000 per year
Job Type: Full-time, Permanent
Hours: 40 hours per week, Monday – Friday, 08:00 - 17:00. No weekends or on-call requirements.
Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in Shrewsbury. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.
Key Responsibilities:
* Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
* Front Desk Coordination: Collaborate closely with the reception team to streamline all aspects of client services.
* Line Management Responsibilities: Oversee 5 reception team members, providing support and training while conducting regular one-on-one meetings.
* Diary Management: Ensure appointment diaries are efficiently booked under the correct workstreams to maximise client and pet throughput.
* Communication: Act as a liaison for external referrals coming into the clinic.
* Call Handling: Answer incoming calls from pet owners.
* Pharmacy Assistance: Assist with repeat prescription inquiries as required.
* Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and debt management.
What We Are Looking For:
* Experience: Ideal for an advanced nurse (2 years qualified or more) wishing to transition away from clinical work while maintaining a passion for client care and management.
* Skills: Strong clinical triaging ability, attention to detail, and excellent organisational skills.
Benefits:
* 6 weeks holiday, including bank holidays.
* CPD funded to certificate level.
* 52 weeks of sickness benefit and access to a free employee assistance program after the qualifying period.
* Enhanced maternity and paternity package.
* Contributory pension scheme.
* RCVS and VDS fees paid.
* Access to counselling support, including mental health, financial, and life counselling after 12 months of service.
* Cycle to work scheme.
* E-Car scheme.
If you are ready to make a difference in the veterinary field while enjoying a supportive work environment, we would love to hear from you!
Commutable from:
* Telford
* Oswestry
* Whitchurch
* Shrewsbury
* Market Drayton
* Newport
Apply using the reference JOB-33012!
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