We welcome applications from individuals based within a commutable distance to our Burton-On-Trent, Staffordshire or Weybridge, Surrey offices.
Primary Responsibilities:
As the primary point of direct contact for communication with Clinigen’s customers (i.e. hospitals, physicians, and pharmacists), you will be responsible for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes, representing an industry-leading company with a passion for providing exceptional service.
Key Responsibilities:
1. Self-manage and self-check work while handling a range of customer contact within a customer service environment.
2. Utilize knowledge and skills gained through training to provide outstanding service efficiently and effectively.
3. Process customer orders and enquiries accurately within set SLA’s, ensuring compliance with internal reference instructions.
4. Adhere to regulatory, legislative, and compliance-based SOP’s while handling customer data.
5. Develop relationships with customers to resolve enquiries effectively and efficiently.
6. Complete an onboarding training program specific to your Customer Services role.
7. Attend compliance-based refresher training programs set by the Training Manager.
8. Respond to inbound calls, emails, and faxes while meeting department KPIs.
9. Build long-term external customer relationships through effective communication and interpersonal skills.
10. Support customer needs in line with departmental KPIs.
Minimum Requirements:
1. Fluent language ability (both written and verbal) for assigned region(s).
2. Educated to a minimum of GCSE or equivalent regional qualification.
3. Demonstrable experience in a customer service environment.
4. Excellent communication skills with a customer-centric focus.
5. Ability to multitask with strong organizational skills.
6. Good working knowledge of all Microsoft Office packages; Oracle system and digital experience are a distinct advantage.
Benefits:
* 27 days holiday plus 8 bank holidays
* Pension contributions 4.5% matched
* Life assurance 4 x annual salary
* Flexible Benefits Platform with £25/month Company contribution
* Annual salary review
* Independent financial advice service
* Enhanced Employee Assistance Programme
* Shopping discounts with retailers
* Long service awards
* Recognition scheme & employee of the year awards
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