Who we are Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Due to continued growth, we are looking for a practical and dynamic Motor Claims Auditor to join our team. Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT.
Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team
Clearly highlight training needs from audited cases
Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings
Review and develop Trinity's Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims
Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients
5 – 10 years in an insurance claims handling and/or claims supervisory role
~ Knowledge of Household Policy Structure, covers and £limits/excesses
Helpfulness and a passion for raising quality standards across the business in both technical accuracy and customer service
25 days Annual leave plus statutory holidays.
On-site gym
Free on-site parking
Free on-site breakfast bar
Discretionary performance related bonus
Life insurance cover
Enhanced company pension scheme
Cycle to Work Scheme
Employee of the month & employee of the year awards
Refer a Friend scheme
An extra day’s holiday for your birthday
Paid volunteering/charity day a year
Support in your development and wellbeing, including an Employee Assistance Program (EAP)
Eye test vouchers
Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
Social events
We kindly request that no agencies contact us regarding this position. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.