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Customer Success Executive (German + one European language) - Entry level, Greater London
Client: Winnow
Location: Greater London, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 7047cc59861f
Job Views: 8
Posted: 02.03.2025
Expiry Date: 16.04.2025
Job Description:
About us
Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.
Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally.
As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry.
This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.
About the role
This is an exciting opportunity for a Customer Success Executive to play an instrumental role on implementing our technology in our growing markets in Europe. This role might suit someone looking for their first permanent opportunity, or equally a second jobber wanting to build on some work experience they have gained already.
If you are a driven, tri-lingual, entrepreneurial candidate with strong problem solving skills who is excited about supporting exciting projects and delivering outstanding results, we would love to hear from you.
This role will involve regional and international travel. You should be comfortable to spend around 25% of your time travelling.
Key objectives
* Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful;
* Manage the process of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely;
* Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnow’s insights;
* Proactively analyse client reports and troubleshoot with the client where needed;
* Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary;
* Identify opportunities to improve processes, customer’s experience and product;
* Support our front line tech and customer support team with clients enquiries where required.
Requirements
Education and experience
* You are likely to be degree educated;
* You might have work experience within the hotel or hospitality industry;
* You have an advanced business level in German and a 2nd European language - Dutch, Italian, French or Spanish;
* You will ideally have an intermediate level of Excel.
Personal attributes
* You are results driven and highly motivated. You are a data driven person who can use data to track the success of your clients;
* You have proven experience of knowing what it takes to provide consistently first-class customer service to external customers, remaining calm and measured even when dealing with the most demanding individuals;
* You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team and with limited supervision;
* You have experience working as part of a global team and building positive relationships with internal and external individuals across borders;
* With excellent communication skills you are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively and are experienced in building successful relationships at all levels from CEO to analyst;
* You are persuasive and personable and find building relationships with your customers enjoyable;
* You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time;
* You are able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines;
* You understand how to manage change and are happy to get your hands dirty.
Our shared attributes
* You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term;
* You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships;
* You get things done and seek to continually improve. Your customers want you on their team;
* You are passionate about the value of food and are committed to the fight against food waste;
* You are humble in approach and quick to pitch in if you see someone struggling.
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