About the Role
Working hours to be between 8:30am – 5PM Monday – Friday and 8AM – 1PM on Saturday rota
One of the region’s most successful waste and recycling companies is looking to add to their Customer Service team. This is a great new opportunity for an enthusiastic and ambitious individual who has a genuine interest in customer service and wants to achieve results in an already successful business.
Now let us tell you about the role:
* Primary contact for customers – dealing with order requests, enquiries and complaints in a timely and professional manner by telephone, electronically or face to face.
* Process orders, forms, applications, requests and raise quotations.
* Work closely with the Operations Team to ensure prompt and efficient service to customers.
* Inputting of data for reports on the system for JWS and customers and confirming jobs off customer portals.
* Take ownership, document and record actions of any customer complaints according to JWS Customer Complaints Policy and Customer Service Policy and Procedures through to resolution of issues.
* Actively promote and up-sell JWS’ services.
* Manage and update customer records, service agreements etc., and any input to IT system and any additional administration duties.
* Undertake telephone customer satisfaction surveys with existing customers and follow up of customer interactions.
* From time to time may be required to make outbound calls to prospects and customers to generate business growth with existing and new customers.
Requirements and Experience:
* Strong customer service and administrative background.
* Good standard of IT literacy - particularly covering Microsoft Outlook, Word and Excel.
* People orientated individual with excellent communication skills and customer focused.
* Attention to detail and accuracy.
* Ability to multitask and prioritise workload effectively.
* Working knowledge of the waste industry is preferred, but not essential.
* Ideally have a basic/good knowledge of the Greater Manchester geographical area.
Apply today for the opportunity to grow and contribute within a friendly, close-knit and supportive team.
#J-18808-Ljbffr