Job Purpose: To undertake service calls and support the field team to ensure customer satisfaction and a positive customer experience. To fit plantation shutters and associated products as required. Key Responsibilities: Building relationships with customers. Be highly motivated to go above and beyond our customers’ expectations. Undertake service calls to a high standard with attention to detail and a quality finish. Communicate effectively to customers regarding resolving their issues and gaining a high level of customer satisfaction. Keep up to date with specifications and ensure that we provide an accurate and high quality service and accompanying products. Requirements: Be driven to resolve service calls / queries to a high standard whilst sharing new ideas and become a valued member of a highly motivated and skilled team. Previous experience working within a Service / Installation Team is beneficial. Demonstrate excellent communication skills; both written and verbal. Be confident in demonstrating a solution focussed, and ‘can do’ approach to the customer experience whilst improving processes. Be punctual and reliable at all times. Ability to work in a well ordered and methodical manner Ability to use own initiative and multi-task Has great attention to detail, in particular in regards to understanding product specifications, and resolving issues which involves detailed requirements and measurements Full clean driving licence Benefits: Employed role, £30-35k based on experience. Overtime is available whilst ensuring a good work life balance for all team members. Training, technology, van and uniform provided Team member assistance programme provided for health and wellbeing Part of an energetic and friendly team