IT Vendor and Service Integration Manager, Nottingham
Client:
Reed- UNLIMITED
Location:
Nottingham, United Kingdom
Job Category:
Other
-
EU Work Permit Required:
Yes
Job Views:
4
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both. Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Job details
Contractual hours: 37.5
Basis: Full Time
Contract type: Permanent
Benefits: 33 days’ annual leave, Flexible working*, 8 percent employer pension contribution or opportunity to continue NHS Pension, Free health cashback plan, Employee assistance programme, Learning and development opportunities
Department/team: IT
Date posted: 26/03/2025
Job reference: REQ000071
About the role
* Oversee the end-to-end vendor management process, ensuring seamless integration of external services with internal IT operations.
* Act as the primary liaison between outsourced service providers and internal IT teams.
* Ensure alignment with organisational objectives, maintain service quality, and optimise vendor relationships.
* Monitor and report on vendor performance against SLAs and KPIs.
* Coordinate across IT Operations, IT Applications/Data, and directorate technology-dependent teams.
* Oversee contract management for all outsourced IT services, negotiating amendments and renewals.
To succeed in this role, you will have experience with IT service management frameworks such as ITIL, along with a strong background in IT supplier and budget management. You will bring demonstrable experience in managing complex outsourcing relationships, coupled with strong negotiation, communication, and interpersonal skills. You will also have a strong understanding of IT service management principles and practices, along with substantial experience in IT vendor management or service delivery roles.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs.
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