Job Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
As our next Front Office Team Leader, you…
* Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
* Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
* Address guest complaints that have not been resolved by team members, providing swift solutions.
* Assist the Front Office Manager in developing and implementing new procedures as needed.
* Ensure effective and efficient communication processes daily, maintaining service standards.
* Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards.
* Guide new staff through their initial induction into the team, department, following established guidelines.
* Collaborate with the Front Office Manager to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
* Promote the ALL Accor loyalty program to guests.
Qualifications
* Service focused personality is essential
* Proficiency in hotel management software, particularly Opera Cloud is preffered.
* Prior experience in a front office department is required.
* Strong leadership, communication, and interpersonal skills.
* Excellent problem-solving abilities and keen attention to detail.
* Ability to perform effectively under pressure.
* Flexibility with working hours, including evenings, nights, weekends, and bank holidays.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
Information on the processing of personal data –
When you submit an application to IBIS Budget London Whitechapel, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.