Your new company
The services of Hays have been retained by our client, a large Housing Association, to recruit a Scheme Coordinator on a temporary contract basis for a period of 6 months to work within a sheltered housing scheme in Lurgan.
Your new role
Reporting to the area Housing Officer, you will provide an enhanced housing management service to independent living tenants, ensuring the highest standards of customer service. This will include:
Engaging with tenants, ensuring that their support needs are responded to efficiently and effectively in line with support plans.Keeping in regular contact with tenants, being aware of their circumstances.Being accountable for initial assessment and support plans in accordance with Supporting People requirements.Keeping accurate and up-to-date records.Working collaboratively with partnering agencies and stakeholders, including GPs, social workers, relatives and/or next of kin, to deliver key services to tenants.Ensuring that emergency calls are responded to in a supportive manner, managing emergency situations appropriately by seeking advice from the Housing Officer as necessary.Encouraging tenants to participate in activities such as lunch clubs and coffee mornings for tenants at the scheme.
Supporting the delivery of evening events where required to increase social interaction amongst the tenants living in the scheme.Welcoming and supporting new tenants as part of the sign-up process, ensuring that rent is collected and lodged in accordance with procedure.Supporting tenants to sustain their tenancies by carrying out and reviewing risk assessments.Inspecting any building repairs / defects, reporting to the repairs team and overseeing contractors when they are on site.Signposting tenants to get help to manage their finances i.e. budgeting money and managing household bills.
What you'll need to succeed
To be considered for this position, you must possess:
A good understanding of what great customer experience looks like.Experience of working with computer packages.Good written and verbal communication skills, including the ability to communicate sensitive and important information.The ability to balance several ongoing tasks at the same time, whilst understanding the importance of accurate recording.Compassion and empathy to work with people in a housing related field.The ability to use initiative, take responsibility and deal appropriately with difficult and challenging situations.The ability to supervise staff and liaise with contractors to ensure a high standard of service.Ideally, you will possess:A practical understanding of safeguarding, risk assessment, confidentiality and support plans.Experience of providing tailored services to meet a range of support needs.Experience of collaboration and building effective working relationships with community groups, and statutory agencies.
What you'll get in return
This position offers an immediate start with the opportunity to work with an established Housing Association. This role is 30 hours per week, Monday-Friday, with flexibility in the start / finish time.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
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