Job Description
REGIONAL PROPERTY MANAGER - HAMPSHIRE - £50-60,000PA
Job Purpose:
The Regional Property Manager will oversee a team of 5 Block Managers, ensuring the efficient and effective management of residential blocks within the assigned area. This leadership role involves strategic oversight, mentoring, and operational management, with a strong focus on maintaining compliance with Health & Safety regulations, delivering exceptional service to clients and residents, and managing conflict. The role also requires a proactive approach in public speaking, presenting, and fostering a culture of compliance across the team.
Key Responsibilities:
Team Leadership & Development:
* Oversee a team of 5 Block Managers, providing guidance, mentorship, and professional development to ensure high performance and effective team dynamics.
* Conduct regular one-on-one meetings and performance reviews with Block Managers, ensuring continuous improvement and development.
* Foster a collaborative and results-driven team culture, promoting best practices, knowledge sharing, and adherence to Health & Safety standards.
* Address any performance or team-related issues, using conflict management skills to maintain a harmonious and productive work environment.
Client Relationship Management:
* Act as the main point of contact for key clients, managing client expectations and ensuring the highest level of satisfaction with property management services.
* Regularly review service delivery with clients, including property owners, residents, and landlords, and address any concerns in a professional and timely manner.
* Develop and maintain strong relationships with key stakeholders, such as residents’ associations, service contractors, and local authorities.
* Operational Oversight: Ensure Block Managers are effectively managing day-to-day operations, including property inspections, maintenance, and emergency response.
* Oversee the preparation and management of service charge budgets, ensuring accuracy and compliance with agreed budgets.
* Monitor property performance, including financial health, maintenance schedules, and tenant satisfaction, and take corrective action where necessary.
Compliance & Risk Management:
* Health & Safety Compliance: Ensure that all residential blocks under management comply with all relevant Health & Safety regulations, building codes, and fire safety requirements. Regularly audit sites to ensure compliance with current legislation and best practice.
* Conduct regular risk assessments and property inspections, identifying hazards and ensuring that safety protocols are in place.
* Ensure that all necessary safety documentation, such as fire risk assessments and maintenance records, are up to date and accessible.
* Stay updated with industry trends, changes in Health & Safety regulations, and best practices to ensure continuous compliance.
* Respond promptly and appropriately to any incidents or accidents, ensuring proper reporting and follow-up in line with legal obligations.
Presenting & Public Speaking:
* Represent the company at client meetings, residents’ forums, and industry events, delivering presentations on property management topics and updates.
* Lead meetings with clients, contractors, and residents' associations, ensuring clear communication and effective presentation of ideas and solutions.
* Organise and present at internal and external events, ensuring the firm’s expertise is effectively communicated to various stakeholders.
Conflict Management & Resolution:
* Act as the key escalation point for managing disputes or complaints from residents, contractors, or clients, using advanced conflict management techniques to resolve issues.
* Develop and implement strategies for proactively managing tenant and resident relations to minimise disputes.
* Ensure that all legal and contractual obligations are upheld in conflict situations, and manage the resolution process efficiently.
Strategic Planning & Growth:
* Contribute to the strategic development and growth of the property management function, identifying opportunities for expansion or service improvements.
* Support business development activities, including attending client pitches and assisting in tender submissions.
* Continuously review internal processes to drive operational efficiencies and improve service delivery.
Reporting & Performance Monitoring:
* Review and analyse property performance, financial data, and client feedback, preparing comprehensive reports for senior management.
* Monitor and evaluate Block Managers’ adherence to KPIs and SLAs, identifying areas for improvement.
* Ensure timely and accurate reporting of all key operational metrics to senior management.
Experience Required:
* A proven track record in managing a team of Block Managers.
* Previous experience in leading and managing teams within a property management setting.
* Strong experience in handling conflict management, presenting, and public speaking at both client and internal levels.
Qualifications Required:
* MIRPM (Member of the Institute of Residential Property Management) or working towards it.
* AssocRICS (Associate Member of the Royal Institution of Chartered Surveyors) or equivalent qualification.
* A valid driving licence and access to a vehicle, as travel between sites is required.
Skills Required:
* Proven leadership and management skills with the ability to motivate and guide a team of professionals.
* Strong conflict resolution and negotiation skills, with the ability to manage difficult situations diplomatically.
* Excellent communication and public speaking skills, with experience in delivering presentations to a range of stakeholders.
* In-depth knowledge of residential property management regulations, including service charge budgeting, health & safety, and tenant relations.
* Proficient in property management software and MS Office Suite.
* Ability to manage time effectively, prioritising tasks and meeting deadlines.
Personal Attributes Required:
* Strong interpersonal skills with the ability to build relationships with both internal and external stakeholders.
* Highly organised and detail-oriented, with the ability to manage multiple priorities simultaneously.
* Ability to remain calm under pressure and maintain a positive outlook in challenging situations.
* Adaptable and proactive, with a forward-thinking approach to problem-solving and service improvement.
* Strong commercial awareness with a focus on delivering results and maintaining high levels of client satisfaction.
Location: Hybrid Role with 2 days in office near Portsmouth and 3 days at home or travel across the region to meet with Block Managers, clients, and contractors.
Hours: Full-time, Monday to Friday, 8am-4pm (2 days in office)
Salary: £50-60,000pa, plus benefits package (including car allowance, pension, and bonus).
If you have the required skill set and experience and want to be a part of reputable business with career advancement and multiple benefits; apply to this role asap or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 10899