Contents Location About the job Benefits Things you need to know Apply and further information Location Croydon, Liverpool, Manchester, Sheffield, Southport About the job Job summary The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports. Home Office Digital, Data and Technology Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property. Home Office Digital, Data and Technology (DDaT) are building a Digital Adoption Service within our Enterprise Services, End User Compute and Collaboration Team. The Senior Digital Adoption Manager plays a key role within our Digital Adoption Team to support the Home Office wide adoption of digital products (Microsoft 365) through campaigns, promotions, communication, education, training and support aimed at increasing digital adoption across the Home Office. You will use your deep knowledge and experience together with your knowledge of the organisation to ensure the full realisation of digital dividends. You will be part of the team helping to bridge the digital gap between the executive vision and user experience, providing support to ensure the business objectives and product outcomes are aligned and measured for success. Job description As a Senior Digital Adoption Manager you will work collaboratively with strategic partners and stakeholders to look for opportunities to exploit existing digital tools to help solve current and future business problems and increase the return on investment. You will provide expert advice to assist business areas to work through the implications and options available. As part of the adoption approach, you will engage with the organisation-wide Digital Champions network. You will keep up to date with the latest developments in the digital workplace technologies and change methodologies, including any knowledge, best practice and innovations from the cross government digital adoption community of experts. This is a challenging and fast paced role, positioned at the heart of a dynamic and changing area of DDaT. You will have the opportunity to work within a dynamic team on a number of high profile workstreams. This role will include line management of a Digital Adoption Manager. These Business Change roles within DDaT are aligned to the Project Delivery Profession, for Project Delivery Professionals within Government. Your main day to day responsibilities will be: Creating required Business Change (Digital Adoption) products, leading on engagement with key contacts, and ensuring products are fit for purpose for the organisation. Working with the team and Senior Managers to create and maintain communications plans, including Business Change (Digital Adoption) messaging. Providing content for Business Change (Digital Adoption) communications. Identifying and classifying stakeholders, ensuring their inclusion in stakeholder engagement plan, and acting as the point of contact for a large group, and senior stakeholders. Designing and delivering business process and operating model improvements using M365 which drive alignment and efficiency, utilising best practice and innovation. Providing project (Digital Adoption) colleagues with Change Management support and guidance. Assessing the effectiveness of Business Change (Digital Adoption) materials and communications, iterating when needed to ensure they meet the needs of the audience and stakeholders. You will also be expected to carry out the following day to day activities: Undertaking appropriate training for the role, seeking to constantly improve performance through personal development. Managing the performance and supporting the development of the Digital Adoption Manager in line with Home Office performance management policy and standards. Line management responsibilities may be required. Working Pattern Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available. Travel Occasional travel may be required. Person specification Essential criteria You will have a demonstrable passion for Change Management, with the following skills or proven experience in: Working as a change manager in a large department or complex organisation with experience of using/delivering change through learning and development. Having a thorough understanding of change management principles, methodologies, and tools. Having excellent verbal and written communication skills, with the ability to translate technical jargon into easily digestible information. Engaging with senior stakeholders with proven relationship building and influencing skills. Having strong project management and organisational skills. Having a sound understand of planning, risk management and dependency management. Working independently in a complex and ambiguous environment, being able to flex depending on business priorities. Having a practitioner level knowledge of Microsoft 365 application. Has or willing to work towards relevant qualification, e.g. one of: APMG - Change Management, Change Management Institute ACMF (Accredited Change Manager Foundation); MSP Practitioner; Prosci ADKAR1 Model or equivalent. Desirable criteria Ideally you will also have the following skills or some experience in: Supporting junior members of a team, sharing best practice and guidance. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Seeing the Big Picture Working Together Benefits In addition to your salary, a career with the Home Office offers a range of benefits, including: A Civil Service pension with an employer contribution of 28.97%. In-year reward scheme for one-off or sustained exceptional personal or team achievements. 25 days annual leave on appointment, rising with service to 30 days. Eight days of public holidays, plus one additional privilege day. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office. See more of our benefits on our careers website. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised. Application by 12th February 2025 As part of the application process, you will be asked to complete: CV Personal Statement (maximum 1000 words) Your CV should consist of your career history and qualifications, including any key achievements in each role. Your CV will be used to provide further context on your personal statement and scored against the essential criteria. The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description. For guidance and information on how to construct your application (CV and Personal Statement), you are encouraged to visit Civil Service Careers website. 2. Sift commencing 13th February 2025 The sift will be held on the Personal Statement and CV. Should a high volume of applications be received, the sift will be conducted only on the Personal Statement. 3. Interview week commencing 24th February 2025 If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) based questions. The interview will take place via Microsoft Teams. You can select up to three locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred locations and you decline, your application will be withdrawn. Reserve List A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is not guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website. Reserve lists will be held for each location. Candidates will be appointed in merit order by location. Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise. Standards All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality. Additional Security Checks As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates. For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers. Problems during the application process If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact hocandidates.grscabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website. Further information If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity. You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting Visa sponsorship We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas. Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via HOrecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Home Office Resourcing Centre Email : HORCCampaignTeamDDAThomeoffice.gov.uk Recruitment team Email : HOrecruitment.grscabinetoffice.gov.uk Further information If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRScabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. Attachments candidate_information_v12_December_2024 Opens in new window (pdf, 658kB) Pre-employment Checking - Document Requirements (V14) 12-08-2024 Opens in new window (pdf, 464kB) Share this page Print Email Facebook Twitter LinkedIn GMail