Premium Credit, a leading provider of premium finance solutions, is looking for an experienced Customer Service Advisor with strong communication skills to join their team in a rewarding, remote role.
Since 1988, Premium Credit has empowered millions of customers by offering flexible payment options to spread the cost of insurance and other annual expenses. As the UK and Ireland’s top provider of insurance premium finance, Premium Credit supports over 2.6 million customers and processes 30 million Direct Debits each year.
Beyond insurance, Premium Credit also offers financing for professional fees, membership subscriptions, school fees, and other annual costs. With headquarters in Leatherhead and Dublin, Premium Credit’s 500-strong team—including a dedicated field-based group—provides local support throughout the UK and Ireland.
Position: Service Manager
Job Type: Full Time
Location: Remote
About the Role
We’re hiring a new team of Customer Service Advisors to support our partners and customers. We pride ourselves on our outstanding Trustpilot reviews and 4.5 rating and our Glassdoor rating of 4.5, demonstrating our commitment to great experiences for customers, clients and colleagues. If you have the ability to provide outstanding customer experiences and want to join our award winning company take a look at what we offer….
Main Duties
You’ll deliver exceptional customer experiences focusing on first-time resolutions for internal and external customers. Working as a first point of contact you will also:
* Communicate effectively via telephone and email, responding courteously to requests from customers and partners
* Ensure that the customer is at the heart of every conversation, taking a ‘customer first’ approach to query resolution
* Proactively work to mitigate any escalations
* Process information in accordance with company processes and industry regulations
* Keep up to date with all organisational changes to provide up-to-date information to partners and customers
We offer an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.
Qualifications
* You’ll love speaking to people and aim to provide an outstanding experience to every customer
* We’re looking for Customer Service Advisors who have:
* A desire and genuine passion for delivering excellent customer service, ensuring an empathetic approach
* Confident and clear communication skills, with a tenacious attitude toward problem solving
* The ability to be versatile in your approach to adapt your style for each customer
* The ability to work well in a fast-paced environment
* Confident IT skills, with the ability to get up to speed with systems quickly
* Flexibility, professionalism, drive and a willingness to learn
* The ability to work effectively within a team
* You will be responding to high volumes of calls. We don’t work with scripts as our customers and partners have individual needs, therefore you should be confident in asking questions to clarify customer requirements.
Required Documents
* CV/Resume
The Recruitment Process
Stage 1: Following your application our recruitment team will compare your application with the requirements listed in the job description to assess your suitability for the role. We’ll contact you with our decision.
Stage 2: If successful, we’ll send you an email to answer some questions on a video recording as well as a brief assessment. This will then be reviewed by a member of the HR team and we’ll contact via telephone or email to let you know the outcome.
Stage 3: If we both agree to continue, we’ll set up a video interview with the Hiring Manager. Whatever the outcome, we will let you know.
Stage 4: If you’re successful following the video interview, then we will extend a verbal offer, which will be followed up in writing if you verbally accept.
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.
If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately, we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you’ll be asked to provide your internet speed at the application stage.
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply.
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