Tenant Sales and Retention Executive Lincoln HomeLet Full time Permanent
HomeLet are looking for a new Tenant Sales and Retention Executive. The ideal candidate is someone who has a passion for exceptional customer service and people focussed.
If you are ready to take on a new challenge, we want to hear from you!
Job purpose:
To sell insurance directly to customers through outbound calling and inbound calls. Utilising leads from within the HomeLet or Let Alliance business to sell insurance policies and retain business, meeting or potentially exceeding sales targets.
To HELP;
1. Be H onest
2. Show E mpathy
3. Always L isten
4. Solve P roblems
HELP ING our customer is the core of our business.
Key Responsibilities:
5. To build relationships with our customers and solve problems with our products and services
6. Meet individual/exceed targets and assist in meeting targets set for team and business unit
7. Outbound call on leads provided from agents and other areas of the business
8. To retain or generate additional income for the business at all possible opportunities to help support the growth of our back book – this includes but is not limited to renewing policies and saving business from cancelling.
9. Approach each day as a fresh challenge and with an enthusiasm to deliver
10. Work using script/call guide
11. To take ownership and responsibility of your workload and performance
12. To take ownership of keeping up to date with the newest offers available for our customers and the savings that can be made as a HomeLet/Let Alliance customer
13. To achieve or exceed target on all quality assessments
14. Work closely with all departments to deliver exceptional service
15. To give feedback to our Customer Development Team
16. Input accurate data into all necessary logs, trackers, and databases to accurately record information and provide adequate MI and audit trails
17. To report to Team Leader any problems encountered or to a supervisor in absence of a Team Leader
18. To identify and make recommendations for improvements to current working practices as required
19. Prepare for monthly performance reviews, annual performance, and development appraisals
20. Attend and participate at your team meeting
21. To carry out any other tasks as directed by Team Leaders or Manager
Further information
As well as a competitive salary we offer the following benefits -
22. Competitive holiday allowance with the annual option to buy additional days
23. Death in Service benefit of x4 salary
24. Company pension scheme
25. Enhanced maternity and paternity leave packages
26. A flexible benefits package which allows you to add additional benefits to your overall package
27. Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
28. Referral schemes
29. Discounted rates on PIB products
30. We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
31. If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
32. We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
33. PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
34. Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
35. PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.