Responsible for assisting with the coordination of aircraft maintenance and customer coordination, whilst maintaining a high level of technical support to the shop floor and our customers regarding aircraft technical queries. This ensures that the performance of maintenance on the A400M fleet is carried out in a safe and efficient environment, providing a service to our customers that meets and exceeds the deliverables for the project.
Key Responsibilities:
1. Provide technical support and interface with Airbus, third-party suppliers, and subcontractors, ensuring robust communication links for technical issues.
2. Overview of technical requirements at the pre-input and production control processes, ensuring that the processes and procedures are efficient and robust.
3. Monitor and report on activities as requested by management.
4. Foster positive, collaborative, and effective relationships with all internal departments and support the development of good customer and service provider relationships to ensure cooperation and open communication with all stakeholders.
5. Work efficiently and diligently to implement best practices, ideas, and techniques, considering the complexity of the project, developing robust communication processes, and continually improving outputs.
6. Ensure compliance with general and technical company procedures.
7. Support internal and external audits, providing solutions to issues and findings as they occur.
8. Raise and manage Technical Queries, including Tech assist function within AMOS and TQN register updates, ensuring follow-up actions are completed.
9. Conduct technical review and quality check of Damage reporting data.
10. Request and review content of technical data.
11. Manage third-party suppliers for repair processes.
12. Drive Continuous Improvement initiatives within the department.
13. Create part numbers in the AMOS Database.
Health and Safety:
1. Understand individual operational safety and security responsibilities, including awareness of personal health and safety and the health and safety of others at work, as required by the H&S Manual.
2. Be aware of aviation safety responsibilities concerning the company's Safety Policy, including management responsibilities as required by the Safety Management Manual.
3. Be aware of aviation security responsibilities regarding the company's Security Policy.
Essential Skills and Qualifications:
1. Ability to work effectively in a team.
2. Ability to work unsupervised when required.
3. Good awareness of Aviation safety.
4. Good communication skills.
5. Must have served a recognized technical apprenticeship or training.
6. Aircraft maintenance experience.
7. At least 3 years working in a technical department where a level of technical support was performed.
8. A level of technical ability (military or civil) that demonstrates an understanding of the maintenance production process.
9. Exposure and experience with AMOS or other integrated aircraft maintenance systems is a distinct advantage.
10. Must have a UK driver's license and be capable of holding and maintaining SC and Disclosure Scotland CRC certification.
11. Experience with maintenance data.
12. Knowledge of aircraft legislation and/or regulations.
13. Knowledge of technical documentation and drawings.
14. Experience with Stores and logistics processes is a distinct advantage.
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