KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. To anticipate visitor expectations and market trends and continually review
business models and product and service offerings to maximise customer
experience and profitability.
2. To consistently demonstrate strong food production and product creation
capability and be accountable for raising F&B standards through championing
flavour, presentation and production standards of food and drink offerings.
3. To be accountable for the development of operational strategies and delivery
plans to ensure that the F&B business exceeds the targets for customer
experience, operational delivery and business growth.
4. To lead the development of imaginative menus alongside the Head Chef taking
in to account the audience mix, seasonality, mix of day time/evening
consumer needs and requirement to develop a strong local provenance.
5. To develop profitable pricing structures and processes to ensure that budgeted
Gross Profit and payroll costs are achieved and where possible improved
upon.
6. To work closely with the Head of Inverness Castle Experience and the
Marketing Manager to raise the profile of the Inverness Castle Experience
locally and nationally, identifying and leading on F&B related campaigns,
events and awards opportunities.
7. To oversee compliance with food safety, health and safety and other legislation
and to introduce and embed procedures which will mitigate potential risks of
non-compliance at an early stage.
8. To lead on alcohol licensing across all F&B events, hospitality operations and
to oversee all associated training and accreditations, legal representation and
legal compliance.
9. To negotiate all supplier agreements across the department to ensure that both
price and quality are prioritised and where possible seeking upfront or
retrospective discounts based on volume purchases.
10. To lead the F&B team by attracting, recruiting, training and appraising talented
personnel.
11. To develop the F&B staff, by empowering, supporting, encouraging and
motivating.
12. To develop a staff training plan and to supervise the delivery of in house and
external training, through developing a ‘learning culture’ within the team.
13. To maintain a proactive contract management approach to concessions
operators and other suppliers, ensuring partnership development at all times.
14. To establish and monitor budgetary targets, service levels, KPI’s, schedules,
policies and procedures.
15. To enforce adherence to legal requirements, industry and company regulations
and quality standards.
16. To ensure all records are maintained correctly and consistently by routine and
spot checks.
17. To report routinely to senior management on key performance indicators
including sales results, productivity, margin management and net profit
achievement.
18. To ensure income is maximised through efficient purchasing, creative
marketing and merchandising.
19. To ensure robust procurement practice in both financial and quality delivery,
regularly monitoring suppliers and tendering contracts of scale.
20. To deputise for the Head of Inverness Castle Experience in his/her absence.