Join the UK’s Leading Business Coaching Platform for Trade Professionals!
Trade Mastermind is the UK’s No.1 business coaching platform for construction and trade business owners. Founded by Joseph Valente, we help tradespeople scale their businesses, increase revenue, and achieve long-term success. With a fast-growing reputation and a passionate team, we are committed to delivering exceptional customer experiences at every stage of the journey.
Are You a Senior-Level Customer Success Professional with a Proven Track Record?
We are seeking a highly experienced, results-driven Senior Customer Service Specialist to join our team. In this strategic role, you will lead the customer experience and retention efforts for key clients. You will be responsible for ensuring a seamless, rewarding experience for all customers, proactively identifying their needs, and driving business success. This role requires extensive experience in customer service, client relationship management, and business growth, as well as the ability to manage high-value accounts with a hands-on, tailored approach.
Responsibilities
* Lead Client Strategy & Relationship Management – Serve as the primary contact for top-tier clients, ensuring tailored service, smooth onboarding, and successful ongoing engagement.
* Customer Engagement & Retention – Develop and implement strategies that ensure high client satisfaction, resolve challenges, and achieve excellent retention ...