Salary - £36,585 - £41,834 (plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period)
Location - Dundee or Glasgow
Hours - 37 hours per week
Closing Date - 25th July 2024 at 23:55
Reference - 2024-9355
Employment Type - Permanent
Overview
Join as a User Researcher in our User Centred Design team within Social Security Scotland’s Chief Digital Office and support the exciting and transformative work of Social Security Scotland.
Social Security Scotland's User Centred Design team works within the Live Service and is responsible for the maintenance and further development of the live benefit services being delivered to clients. The team is multi-disciplinary and brings together a vast range of skills and expertise to ensure that clients are at the centre of the design and development of all continuous improvement activity.
As a User Researcher you will assist in bringing insight and evidence to support the improvement and development of the live service. The role will focus on delivering robust, good quality people insights that can be used to understand the Social Security Scotland service.
You will work to advance our core research principles of respect, inclusivity and accessibility, providing value, informed consent, confidentiality, integrity, transparency, efficiency and effectiveness.
As a User Researcher you will be responsible for identifying and applying the most appropriate methodology to address problems, implementing effective and ethical data collection, developing appropriate frameworks and approaches to analyse data collected and providing insight that has clear recommendations. You will need strong stakeholder relationship skills and an ability to communicate your research clearly and effectively to a range of audiences.
Social Security Scotland is an Executive Agency of the Scottish Government. In Scotland we have a number of devolved benefits, and it’s our responsibility to ensure that they are managed correctly and fairly, delivering those benefits to the 1.4 million people who rely on them. Dignity, fairness and respect are at the core of everything we do. We demonstrate these values by making our work as transparent and accountable as possible. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Our benefits will help people from all walks of life in Scotland and it is crucial our workforce reflects this diversity.
We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect and recognise each other’s contributions.
DDaT Pay Supplement
This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role.
Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession.As a member of the profession you will join the professional development system, currently BCS RoleModelplus.
Main Duties
• Designing and running user research using a range of methods (qualitative and quantitative) to best support business and project needs.
• Working closely with teams to provide clear, actionable insights and support decision making.
• Facilitating the inclusion of different types of users in research activities.
• Advocating for accessibility, assisted digital and inclusive design practices to help teams deliver accessible services that work for all.
• Supporting teams to continually improve their understanding of and engagement with users and their needs, embedding insight into their work.
• Managing the ethics and consent processes with research participants.
• Managing the use and licensing of user research tools and facilities.
• Supporting the development of data protection and equalities impact assessments.
• Understanding user-centred service design and delivery practices.
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.