Job description
The role of Wholesale Operations Coordinator will manage all bulk and interactive allocations of inbound stock for wholesale forward. As part of the Order Fulfilment team, you will resolve any errors in receipts or dispatches, ensuring all admin work required to maintain wholesale allocations is completed by set deadlines to minimize DC dwell times. You will work alongside the Inventory Manager to unlock available stock outside of the incoming POs when needed to optimize in-season sales opportunities and maximize the fulfilment of the forward order book. Other duties will include housekeeping of system automated jobs, stock allocations, and pick runs. A desire to data mine is essential at times when viewing recently delivered stock and stock coming in. This role is fast-paced, and at times you will be managing several seasons to tight timescales.
Main responsibilities
* Coordinate the pre-season launch preparation for forward stock intake and all central allocations.
* Ensure customer priority settings are up to date and well managed.
* Complete timely allocation of intake stock to ensure availability for the picking processes to achieve delivery drops.
* Complete effective reporting on intake receipted, intake allocated, and investigate any differences.
* Support the Inventory Manager with ad hoc tasks as required.
* Support continuous improvement projects.
* Work with all departments of the business to ensure the full utilization of available stock and seek solutions to customers’ stock requirements (maximizing in-season sales).
* Facilitate the transfer of stock from our warehouses to other DCs, communicating details of stock to stakeholders across the business.
* Proactively analyze cancelled sales orders to optimize the stock in the DC for other partners and review short shipment cancellations to enable recovery from alternative warehouses.
* Resolve all Receipt & Despatch errors so product can be allocated and invoiced without creating delays to customer fulfilment.
Ideal candidate
* Experienced within an operations role, preferably from a wholesale background.
* Good internal customer service and communication skills.
* Highly organized with the ability to plan ahead.
* Analytical, detail-oriented and happy to interrogate the systems to understand the root cause of issues and identify solutions.
* Experience of managing and analyzing large amounts of data.
* Have a process-driven approach to planning and problem-solving.
* Continuous improvement mindset – continuously looking to improve ways of working.
* Comfortable working in a fast-paced environment and interacting with multiple teams.
Package description
* 25 days annual leave, plus bank holidays, with a holiday buying scheme.
* An additional day off to celebrate your Birthday.
* Family-friendly working policies, including enhanced maternity, paternity, and adoption leave.
* Company Pension scheme.
* Life Assurance policy for all employees.
* 50% staff discount in store and online.
* Access to a staff-only store with heavily discounted sample stock.
* Health cash plan open to all employees.
* Flexible working and core working hours between 10am – 4pm.
* Onsite parking and electrical car parking points available.
* A range of learning and development materials for career growth.
* Time off for volunteering work.
* Global employee assistance plan available anytime.
* Access to a Cycle To Work Scheme and Car contract hire/purchase scheme.
* Local discounts with businesses across Gloucestershire.
About the company
Superdry is a British, founder-led brand with a truly global presence, creating world-class products for almost two decades. Our mission is to be the No. 1 sustainable style destination, delivering authentic products with unmatched quality and integrity. We are on an ambitious journey to serve our diverse community through a premium brand focused on the future, prioritizing sustainability, craft, and culture. We need talented people to join us on this adventure; is this you?
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