Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness!
The Role:
You will be a key player in supporting our restaurants, inspiring our teams to follow your example as a guest-led leader. Working alongside the Area Support team and restaurant management teams, you will find ways to innovate and deliver an amazing team and guest experience while embodying the 5 stars in everything you do. Always be a curious and constant learner, proactively seeking opportunities and welcoming feedback to develop and improve your knowledge, performance, and skillset.
Responsibilities & Deliverables:
Team
* Be an ambassador for our culture and values, always portraying an authentic positive attitude.
* Champion our standards and culture, always setting the example.
* Possess excellent communication skills to aid in cohesive working relationships across teams.
* Enjoy meeting new people and confidently manage new teams daily.
* Be adaptable to facilitate the strengths and weaknesses of all restaurant teams.
* Be open to giving and receiving feedback from all team members.
* Learn new skills from different managers and transfer your skills to help other management teams grow stronger.
* Build authentic relationships with all restaurant team members, both FOH and BOH.
Guests
* Act as a role model for the team, ensuring decisions adhere to our focus on true Southern Hospitality, showing a passion for providing a great guest experience.
* Work with the Area team to actively ensure our restaurants are inviting and friendly environments for our guests.
* Regularly review guest feedback (including Yumpingo) to ensure constant improvement in our service and guest journey, understanding each restaurant's unique guest focuses and supporting them to improve.
* Always look for ways to elevate and push our service forward to enhance the guest experience.
Restaurant
* Run great shifts and flex your style to each different restaurant you will be working in.
* Visit each restaurant regularly, working to the needs of the business, providing feedback and support to the Management & Area Manager.
* Support achieving the restaurant and the General Manager's specific focuses, including restaurants in other areas/regions of the business.
* Be an invaluable support for our new restaurant openings.
* Understand each restaurant's unique team levels and implement your knowledge to support controlling the financials of the business.
* As an Area Roaming Manager, strive to have in-depth knowledge of each restaurant's unique operational, health and safety, and cultural makeup.
* Treat every restaurant as if it were your own, showing true passion and ownership.
How We Will Thank You for Being a Hickory’s Roaming Manager:
* A generous package of up to £37,000 per year including Tip Jar!
* 25% discount for you and 5 friends at all of our restaurants (including Barlounge & Upstairs at the Grill in Chester), increasing to 50% for loyal service.
* Be part of the No.1 business in the "Top 100 Best Companies to Work For in the UK 2022".
* Birthday reward - A meal on us for you and your friends every year.
* Superb training & progression opportunities with The Hickory’s Academy.
* Qualification opportunities whilst working (Up to A Level and Degree level equivalent).
* FREE BBQ / Team food and authentic sodas while on shift.
* Christmas Day off work every year.
* Paid occasion days off (Wedding Day, Kid’s first day at school, Moving into your first house, and more!).
* The Red Zone – Our pledge to work-life balance.
* Up to £500 refer-a-friend scheme.
* Chance to ‘give a bit back’ by joining our fundraising activities for Cash for Kids.
* Wellbeing Champions in each of our restaurants to support you.
* 24-hour access to our wellness programme.
* Stacks of enrichment opportunities including the possibility of once-in-a-lifetime trips to the Deep South!
So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse Roaming Manager, then click ‘apply’ now!
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