Role Title: ITAM Data Quality Operations
Duration: 6 months
Location: Glasgow
Rate: £ - Umbrella only
Would you like to join a global leader in consulting, technology services and digital transformation?
Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
Role purpose/summary
1. Driving accuracy of the asset life cycle stage in the Configuration Management System
2. Drive accuracy/completeness of attributes required to support ITAM processes and controls.
3. Maintaining the mapping reported asset life cycle stage in the Configuration Management System to the life cycle stages defined in the ITAM Standard.
4. Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
5. Identification of authorized assets
6. Creating/maintaining register of IT asset inventory data quality issues.
7. Reporting/observability of IT asset data quality.
8. Develop/execute/oversee data validation processes where required.
9. Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
PREFERRED QUALIFICATIONS & EXPERIENCE
10. Bachelor degree
11. Experience with ServiceNow
12. ITIL4 Foundations
13. ITAM/Configuration Management
14. Problem Management: Kepner-Tregoe method or 5 why's method
15. JIRA Project Management
REQUIRED SKILLS
16. Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
17. Strong written/verbal communication skills
18. Strong Client (Internal) Management & Stakeholder Management Skills
19. Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
DESIRED SKILLS
20. Critical Thinking/Problem Solving
21. Systems Thinking/Solution Design
22. Institutional knowledge of MS IT processes and systems
23. Excellent written and verbal communication
24. ServiceNow report building
25. ServiceNow Performance Analytics
26. Power BI report building
27. ITAM/CMDB implementation
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!