Purpose of the role We are looking for Visitor Experiences Hosts to enthral, engage and interact with guests through hosting our popular Lookout Lodge, Nature Night Overnight experiences and Hullabazoo Sleepovers at Whipsnade Zoo. We are dedicated to and enthusiastic about our animals and you will have a talent for inspiring that same enthusiasm in our guests, giving them a once in a lifetime experience after hours at Whipsnade Zoo. Your days will be spent guiding guests on walking tours, some after dark, whilst inspiring, entertaining and educating them about the animals and work of ZSL. With a variety of animals and visitors at ZSL you will be confident interacting with guests of a wide age range, from our youngest, budding zoologists to our lifetime supporters. Key responsibilities: The Visitor Experiences Hosts are responsible for presenting all of the talks and tours on the overnight experiences at Whipsnade Zoo. They should ensure the safety and comfort of guests throughout the experience whilst endeavouring to go above and beyond to ensure guests have a fantastic experience. They are also responsible for staying overnight to respond to any guest issues and emergencies and being the designated first aider for the guests and staff team. Welcome guests, and create a safe, relaxed and fun environment Entertain and engage guests with animal talks / tours around the zoo Be the first point of call for any guest issues i.e. late comers, complaints etc. Oversee and resolve, liaise with other ZSL staff if needed Ensure the talks and tours are exciting and engaging, help deliver the experience effectively to a high standard in order to achieve the educational and visitor enjoyment targets set by ZSL About You Excellent communication skills, an enthusiasm for the natural world and a flexible outlook to ensure that every guest has a great experience. Previous experience presenting public tours, talks, shows or events. Prior experience of working with children, ideally in an informal learning context. An Animal related and/or Performance degree course or equivalent qualification or work experience (desirable). A Full UK driving licence (essential). An Enhanced DBS Check is required for this role (essential) A First Aid at Work certificate/qualification (essential, training will be provided if required). Contracts will be offered on a permanent annualised hours basis to reflect the needs of the business. Your contract will specify a set number of hours that you will work in a calendar year with the bulk of these hours worked in our peak season (March-October). Shift patterns are offered on a part-time basis set over a four week working pattern. All patterns will include a combination of early morning, evening and overnight shifts for which an additional allowance of £72.45 per night is paid. Due to the nature of the role there will be regular outside working in all weathers on weekends and bank holidays. Accommodation for overnight shifts is provided and can take the form of a lodge or tent, depending on the experience, and all equipment is provided. We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. To Apply: Applicants will need to upload their CV and covering letter detailing relevant experience and skills, stating why they want the position and including details of availability. If you require any reasonable adjustments, please contact recruitmentzsl.org Closing date for applications: Midnight (23:59) Sunday 5th January 2025 About Us We’re ZSL, an international conservation charity. Our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. What do we offer? Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation. Pension scheme - up to 12% contributory pension Flexible working – we will do everything we can to make sure you work in a way that suits you Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme Life assurance – eligible employees enrolled in ZSL’s life assurance scheme from their first day Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Cycle2Work - our cycle to work scheme enables you to lease a bicycle Season ticket loan - interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work Family friendly policies – enhanced maternity, paternity, and adoption packages