Role: Key Account Manager
Location: London (Hybrid, 1–2 days in-office)
The Role in Brief:
An exciting opportunity to join a rapidly growing global travel experience platform at a pivotal time of expansion. We're seeking a talented Key Account Manager to manage a major international client relationship and drive day-to-day operations, strategy, and growth across high-value accounts. This is a dynamic, hands-on role with real career progression opportunities.
Role:
* Manage the relationship with a high-profile global client, serving as the primary point of contact
* Oversee day-to-day client account operations including SLA reporting, invoicing, usage tracking, and issue resolution
* Coordinate internal teams across departments to deliver exceptional service
* Attend regular client meetings, QBRs, and strategy sessions
* Support the development of creative and strategic solutions to grow account value
* Monitor account metrics, track trends, and deliver actionable insights
* Ensure project deadlines and budgets are met
* Contribute to business development efforts and ongoing process improvements
About you:
* Strong relationship builders with excellent communication skills
* Highly organised, analytical, and Excel-savvy with an eye for data trends
* Comfortable working in a fast-paced environment and managing multiple projects
* Curious, proactive, and able to take ownership with minimal structure
* Background in travel, loyalty, or client services preferred (not essential)
* Confident with PowerPoint and presenting ideas effectively
* Able to translate technical concepts for non-technical stakeholders
* Team players who thrive when wearing multiple hats
3 stage Interview Process.