Our client based in Reading, Berkshire is currently looking to recruit a Customer Service Administrator to join their small friendly Customer Service Team.
This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Service and Service Delivery teams. You'll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be varied and you'll need to have a flexible, proactive approach to your work.
Duties/Requirements:
* Managing incoming calls and queries.
* Monitoring shipments and addressing delivery issues.
* Facilitating communication for customer accounts.
* Performing administrative duties and maintaining documentation.
* Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
* Self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately.
* Proven track record of positive customer interaction in a Customer Services team and/or sales support environment.
* Proficient in the Microsoft Office suite.
* Excellent literacy and administration skills, with experience in handling customer enquiries.
* Ability to plan, prioritise, schedule and manage multiple tasks concurrently while meeting set deadlines.
* Great attention to detail, high standards and a sense of pride in producing quality work.
* Team player with excellent timekeeping.
Salary:
* Basic Salary £25,000
Benefits:
* Free on-site car parking.
* Within walking distance to Train Station.
* Enhanced holiday package.
* Hours: Monday - Friday 8.30am - 5.30pm.
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