This is a Permanent, full-time or part-time position working within our Waste Dept. The position is based at our office at Inverness Waste Transfer Station and will report to the Operations Manager.
Principal Job Responsibilities
* Team Leader responsibilities for the Inverness Office and personnel
* Primary responsibility for taking enquiries by phone, email or online and quoting prices for skip hire and bin services
* Primary contact for any service issues (Drivers or Clients)
* Entering orders on the Waste Management software for scheduling
* Managing client complaints efficiently, sympathetically and escalating them when necessary
* Ensuring all Waste Dept drivers are aware of their scope of works and have the correct paperwork in place including SEPA notes and any permit requirements
* Tracking movements of Waste Dept drivers with particular emphasis upon drivers working from Inverness ensuring that work is on schedule and highlighting any issues as soon as possible
* Reporting to the Operations Manager and the Business Manager in their absence
* Provide cover of the Inverness Weighbridge ensuring a safe, efficient, and compliant weighbridge operation when necessary
Required Skills, Qualities & Experience
* Good telephone and computer skills
* Proactive and positive attitude with willingness to learn
* Good communication and inter-personal skills
* Flexibility and willingness to undertake tasks out-with the key job responsibilities including “getting your hands dirty” if, and when required
* Be trustworthy, friendly, timeous, and reliable, promoting a good image of self and company
* Structured and diligent approach to task management and record keeping
* Previous experience of the waste industry, or in logistics, would be beneficial, but it is not essential
* A current driving license would also be beneficial but not essential
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