An exciting opportunity has arisen to join the Outpatients Clinical Service Unit to help shape the future Robotic Process Automation (RPA) team to support our automation journey. This role is a first for the Trust; hence we are looking for a focused and highly motivated individual to join the Automation team in the role of RPA Business Analyst with a key focus to deliver automation solutions across the Trust to support Leeds Teaching Hospitals NHS Trust transformation.
This post is pivotal in providing all aspects of RPA process design, system integration and solution development including programming and technical implementation across the entire automation development lifecycle. You will be required to work across all levels of the organisation, across the five Trust hospital sites, to drive forward innovative automation solutions.
We seek an individual who has both the necessary hard technical skills to programme our automations but with additional soft skills to engage the wider Trust on beyond in the RPA concept and the benefits that automation brings, as well as to train, support and develop others in the RPA team as we grow.
The role would suit someone with a proven record of complex RPA automation delivery. For the right person this is a role that is both demanding and challenging, but also rewarding as you will help shape our vision for RPA that will leave an enduring legacy.
Planned Interview Date: 28/04/2025
Main duties of the job
This post is responsible for the development of robotic automation solutions primarily through the use of cloud-based automation tools and software. This post will assist the Trust in the delivery of cost-effective, risk-controlled, robust, reliable, responsive and secure automation solutions to assist the organisation in eliminating paper and improving efficiency.
This post will participate in all areas of the robotic automation development lifecycle including design, programming, versioning control, testing, documentation, technical implementation and deployment.
The Automation Analyst role is responsible for:
1. Participating in development of automation solutions across a range of technology platforms and integrated 3rd party systems.
2. Identifying requirements for new automation processes.
3. Input into the robotic development programme of work by recommending future developments.
4. Writing robust and thorough test scripts.
5. Ensuring that robotic solutions are developed in a cost-effective and professional manner, which meets the needs of Trust's operational needs whilst maintaining system security and data integrity.
6. Developing robotic automation solutions in accordance with existing Trust policies.
About us
Leeds Teaching Hospitals is one of the biggest NHS trusts in the country and offers a full range of specialist and general hospital services with good clinical outcomes for patients. We have an international reputation for excellence in specialist care, research and academic training.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job responsibilities
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
1. Involvement in the strategic planning of business and systems analysis, to produce a comprehensive Trust-wide picture of the people, process and technology required to deliver an Enterprise class RPA capability. This will involve detailed planning that will require the setting and adherence to tight, and sometimes aggressive, deadlines.
2. Analysing and auditing Trust-wide information systems to ensure fitness for purpose and recommending development opportunities.
3. Production of functional requirements which suppliers can work from to deliver systems which meet the needs of the Trust.
4. Analysing and documenting existing business processes and providing updates in response to identified changes.
5. Documenting workflows and results of business analysis and obtaining sign-off from the business on the specifications.
6. Designing new or replacement business processes, allow more efficient working practices in combination with the introduction of supporting technology.
7. Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
8. Facilitating stakeholder workshops to gather future business requirements.
9. Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs.
10. Managing in a central role in building understanding and confidence with all stakeholders and ensuring buy-in.
11. Training service users on the best use of new and existing systems to ensure optimal performance.
12. Ensuring quality and performance measures are met.
13. Working with both end users and internal/external software developers or suppliers in the design and usability of new or existing automation processes.
14. Managing relationships to ensure efficient and effective production of deliverables.
15. Involvement in the development of team and Programme policies and procedures, ensuring adherence to industry-standard best practice.
16. Producing weekly reports showing progress against outstanding milestones, status, risks and dependencies as required.
CORE SKILLS
1. Business Analysis: Proven ability, and supporting experience, of investigating operational requirements, problems, and opportunities with the aim of seeking effective business solutions.
2. Stakeholder Management: Proven ability of proactively engaging and managing a broad range of stakeholders.
3. Requirements Definition & Management: Proven ability and experience of defining and managing the business goals and scope for small-scale changes.
4. Assurance of Supplier Assurance: Proven ability and experience of working with suppliers and other stakeholders.
5. Negotiation: Proven experience and ability to negotiate successfully with others.
6. Process Improvement: Relevant experience of analysing and documenting complex business processes.
Person Specification
Other Criteria
* Excellent communicator (both verbal and written)
* Analytical, problem solving and facilitation skills
* Excellent leadership and motivational skills
* Ability to deal with technical and business teams.
* Excellent communication and interpersonal skills demonstrated to senior level
* Excellent reporting and analytical skills
* Basic computer literacy and willingness to further computer skills.
Qualifications
* IT related degree or an equivalent qualification
* The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority.
* The jobholder will undertake all mandatory training required for the role.
* Willingness to undergo all training requirements necessary for the post.
Experience
* Significant demonstrable experience of business analysis and requirements definition of new systems and/or services to health organisations.
* A strong background in liaising with a wide range of stakeholders to drive out system requirements.
* Proven experience and technical understanding of the theory and practice of the following:
* Collation and articulation of requirements information from a variety of sources, e.g. via interviews, workshop and published material.
* The NHS and how it exchanges information from one part of the service to another.
* Practical experience and understanding of using UML.
* Working from and developing scenarios and user requirements.
* Understanding and knowledge of technical architectures and messaging standards.
* A thorough understanding of all policies and procedures governing the Trust's approach and delivery of IT projects.
* An understanding of team management and the policy and procedures governing the Trust's approach to managing staff.
Skills and Behaviours
* Integrity
* Diplomatic, self-motivated and enthusiastic with a professional attitude.
* A good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
* Respect the working environment, to be responsible for one's own acts and omissions in relation to Health & Safety.
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