Job Title:Host
Department:Food & BeverageAll-day-dining: Gallery
Inspired and supported by:Restaurant General Manager
Salary: £33.750 including service charge
You will be accountable for:
* Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets
* Advising guests through enthusiastically sharing your knowledge about our F&B
* offering
* Delivering on all standards, policies and procedures to create memorable luxury
* guest experiences
* Maintaining a professional, smart and neatly groomed 5-star appearance
* Your key responsibilities & contribution will be:
* Delivering an extraordinary service experience to the highest industry standards witha distinctive personal touch as one team
* Assisting guests regarding menu choices in an informative and enthusiastic way
* Taking reservations with all required details in a welcoming and friendly manner
* Boosting our revenue through upselling and other creative initiatives
* Sharing knowledge of offering, promotions, preparation, general hotel knowledge
* and Savoy stories
* Following all health & safety policies when handling food and beverage
* Carrying out administrative duties, including printing menus and managing
* stationary requisitions
What you will need to do this role:
Essential:
* 1-2 years serving or hosting experience in a luxury hospitality environment
* Passion for and understanding of 5-star hospitality and what it takes to deliver it
* Empathetic with a talent for building rapport, and reading each guests desired level of interaction
* Quick thinking, resourceful and able to solve problems in the moment
* Ability to always remain calm and courteous
* Ability to work well under pressure in a fast paced and changing environment
* Able to work collaboratively as part of a team
* Willing to work in rotating shifts including weekends and public holidays
* Excellent knowledge of spoken and written English
Desirable:
* Basic knowledge of a POS System
* Basic knowledge of OpenTable
* Industry related certifications (i.e. WSET)
* Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Whats in it for you?
* Competitive salary, pension, and life assurance
* 3133 days of holiday (including public holidays)
* Cashback for wellbeing/healthcare expenses & Perkbox
* Exclusive discounts:
* Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
* 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
* 20% off at other Gordon Ramsay restaurants and Restaurant 1890
* Free stay at The Savoy after probation
* Colleague restaurant, interfaith prayer room and wellness room
* Laundry services for all colleagues
* Gym access, cycle-to-work scheme and Virgin Active membership discount
* Season ticket loan for commuting
* Employee assistance program
* English classes, optician reimbursements, and local discounts for F&B and retail
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