A well-established Customer Services department requires a Member Services Support Coordinator to join their team. This role will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with members both over the phone and by email.
This is a Full Time office based role, situated in the Croxley Business Park.
ROLE:
1. Answering inbound calls.
2. Managing inboxes for team members on leave.
3. Printing, packing up and sending Member documentation.
4. Reviewing outstanding renewals.
5. Forwarding on and following up on customer invoices.
6. Recording all documents received relating to a registered claim.
REQUIREMENTS:
1. Excellent communication and organizational skills.
2. Professional telephone manner.
3. Customer-centric.
4. Self-motivated and results driven.
5. Friendly, a team player and willing to work hard.
BENEFITS:
1. Company pension scheme (auto enrolled)
2. Voluntary dental after completion of probationary period
3. Company paid private medical insurance after 6 months employment
4. Performance-related bonus scheme (subject to bonus scheme rules)
5. 23 days holiday per year
HOURS:
Monday to Friday 9:00am - 5:00pm
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