Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk. We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service. Main Responsibilities The main responsibilities of the role are handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn. Including taking payments and raising worksheets. As part of this you will monitor emails daily and complete admin tasks as a team. You will confidently follow established procedures and processes, working well independently as well as a team player What you’ll need Prior experience within a customer service environment Skills Required · Strong communication skills · Attention to detail · Great active listening skills · A patient and empathetic attitude · Strong time management and organisational skills · Adaptability and flexibility · Comfortable working in fast-paced environments · Computer literacy · Maintain good customer relations. · Meet personal targets and work towards team targets Working hours / shift patterns Monday to Friday - combination of the below hours on a rota 8.30 – 5pm 8.00 – 4.30pm 9.30 – 6pm