Claims Handler - Motor Fraud At HF, we are dedicated to providing exceptional service in the insurance industry. We pride ourselves on our commitment to integrity and innovation, and we are looking for a motivated Motor Fraud Claims Handler to join our dynamic team. Our Counter Fraud department is the biggest of its type in the market, running over 700 cases to contested trials each year and winning most of them If you’re ready to make a difference and help our clients navigate their motor claims with ease, we’d love to hear from you What do I need? The ideal candidate will come from a Motor Claims background, with previous file handling experience in Personal Injury or Motor Fraud. Effective communication and interpersonal skills are key for success as you will be the first point of contact for our clients. A keen eye for detail and solid problem-solving abilities will also be essential to assist you in identifying red flags that may indicate fraudulent behaviour. Whilst experience and qualifications are desirable, above all we hire based on potential so, if you are enthusiastic, ambitious and want to learn to develop your career within an exciting and niche area of law, we can offer you the training to succeed. What will you be doing? As a Motor Fraud Claims Handler, you will play a crucial role in investigating and managing fraudulent motor claims. You will work closely with all departments across the business to ensure that all claims are handled efficiently and effectively, while maintaining the highest standards of customer service. You will deal independently (under supervision) with a case load of fixed fee, pre-litigated, fraudulent / potentially fraudulent claims within our client’s case management systems. Previous experience within a similar role handling a full and varied case load of personal injury or similar matters would be required along with a knowledge or experience of Personal Injury Claims, preferably on the Defendant side. Hands-on on experience of working within the insurance sector will also be considered. You will need to bring an enthusiastic and self-motivated attitude with a desire to achieve and exceed targets combined with the ability to work in a fast-paced environment. We would like to see a strong work ethic and a committed team player. We are a close knit and stable team that like to share ideas and experience with a view to achieving the best results that we can for our clients. In this role you will not only be working independently but also as part of a wider team. What’s in it for you? We are not your stereotypical law firm. We offer flexible hours, hybrid working and have a relaxed dress code, you can be yourself at work. We continue to place a firm emphasis on investing in our people, we are always looking to invest and grow our people. We’re always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team: 25 days’ annual leave (in addition to public holidays) Private Dental Insurance Healthcare Insurance Eye Tests Company pension scheme Life insurance and income protection Income Protection Employee Assistance Programme & Digital GP service Flu vouchers HF Discount Hub Electric Vehicle Allowance Progression Progression isn’t just limited to qualification. Many people within Counter Fraud have had the opportunity to be promoted into management and operational positions and/or develop as technical specialists. Above all, HF values potential, so if you are inquisitive, hardworking and passionate about achieving remarkable results, HF is a great place to develop your career. About the Firm HF is one of the UK’s leading providers of legal and handling services to the insurance and commercial sectors. Established in 1969, the firm currently provides legal services to 12 of the UK’s 20 largest insurers in specialist areas such as Counter Fraud, Large & Catastrophic Injury, Motor, Disease, Casualty, Aviation, Recoveries, Costs and Credit Hire. Over the past 5 years, HF has expanded rapidly, significantly investing in its people and adding commercial services to our traditional insurance client base. As a top 50 law firm, we undertake high value and high-quality work for insurers. large corporates and SME clients. Ranking 5th Best Law firm to work for in relation to pay, work/life balance, career development, management, culture, and office, HF and provide you with an environment where you can be yourself and thrive Sounds great? What Next? If you are ready to apply, the button is below. If HF feels like a place where you can belong, we'd love to learn more about you As an equal opportunities’ employer, we're passionate about inclusive hiring approaches. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.