The Shrewsbury and Telford Hospital NHS Trust
We are looking to appoint an Administrative Assistant who will operate, maintain and largely support an efficient and effective clerical service for all centralised appointment booking within the Endoscopy team.
The post holder would be expected to use the Trust's Patient Administration System (PAS), within all areas of Health Records, Patient Access and e-referral systems, ensuring all relevant patient information is recorded accurately and updated accordingly. This will naturally require extensive use of a VDU and keyboard skills daily. Therefore, experience and knowledge of office processes and software programs is essential.
Main duties of the job
The post holder will work as part of a clerical team to plan and prioritise workloads using their own initiative to ensure IBD patients are booked in accordance with the agreed standard operating procedures, local booking rules and point allocation timings in order to maximise operational throughput for achieving wait time standards.
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications
* 4 GCSE's (Grades 9 - 4) or equivalent including Maths and English
Experience
* Experience of customer care
* General office processes experience
* Knowledge of software programs
* Knowledge of Microsoft Office packages (e.g., PowerPoint, Word, Excel) and other IT skills acquired through training and practical experience
* Knowledge of Health and Safety in the Workplace
* Understanding of confidentiality/data protection issues
* Knowledge of PAS systems
* Experience of NHS working practices
* Previous office experience
* Extensive experience of electronic scheduling
* SEMA Helix/Careflow
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Shrewsbury and Telford Hospital NHS Trust
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