Salary & Benefits
Salary starting at £27,000 (rising by £1000 every year up to £30,000)
25 days annual leave (plus 8 days Bank Hols)
Your birthday off
BUPA Healthcare Cashback planfollowing successful completion of probation
Pension Scheme
Ongoing professional development opportunitieswe can offer supported study and potential funding for external qualifications
Flexible working
A cracking team to work with!
Who are SAM people?
At SAMpeople, were bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 1,800 schools and trusts hire, manage and support their most important asset with clarity and confidence every day.
We are education specialists that provide Impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.
Our vision has always been to'create better futures for our children through Innovative people solutions'.
Our team have a vast depth of knowledge in school business management and EduHR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011!
This role is based at our fab Head Office at Calder Grove, Wakefield.
We are growing FASTBe a part of our journey!
So, whats the role?
Were looking forCustomer Success Partnerswho will be the first point of contact to clients who have purchased our fantastic education-specific software products, helping them with any queries they have and offering full operational support. The primary goal of this role is to ensure our customers achieve success whilst using our products.
Some of the main responsibilities of our Customer Success Partners are:
Customer relationship management - you'll be great at developing and maintaining strong relationships with customers
Customer Success planning - working with the customer to understand their goals and objectives, developing a success plan to help them achieve their goals
Support & troubleshooting - Providing ongoing support is key here, no one likes to be stuck with a tech problem!
Customer engagement & retention - You'll check in with your customers regularly to ensure they're super happy with our software products
What makes you the ideal candidate for us?
We feel really lucky to work here; were part of a super supportive team with a great working environment and can offer flexible hours and options to fit around any family commitments you might have. Because of this, we have a very happy and long standing team who are genuinely passionate about the job they do.
Well be looking for someone who shares our strong values and belief in our purposeto create better futures for our children through innovative people solutions.
Other skills which are really important to us are:
Proven experience in a customer success, account management or similar role within the SaaS industry
Excellent communication and interpersonal skills and the ability to build strong relationships
The ability to manage multiple customer accounts
A genuine commitment to outstanding customer service and resolution.
If this sounds like the role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services (and have loads of fun along the way) then we cant wait to hear from you!TPBN1_UKTJ