My Client, a fantastic provider of IT services in the Aberdeen area, is looking to take on a senior IT engineer to join their team on a full-time permanent basis.
The following provides an example list of their day-to-day key responsibilities. However, one thing we can promise is that these will change over time as the business adapts to technology and customer demands. We need someone who is excited at that prospect.
Key Responsibilities:
1. Mentor and support the technical team with customer service request escalations, setting an example of the highest possible standards.
2. Communicate directly, professionally, and clearly with customers to resolve technical service requests.
3. Implement and maintain internal systems for a variety of functions, including backups and disaster recovery, email filtering, endpoint security, performance monitoring, customer reporting, etc.
4. Produce customer reports, ensuring quality and accuracy.
5. Work closely with the Security Lead to ensure all solutions, internal and external, are both technically sound and secure.
6. Own a portfolio of customers for account management and ensure they feel valued.
7. Support the sales team in the development of technical solutions and proposals, including costing and procurement.
8. Communicate directly and effectively with suppliers to obtain technical information and pricing, or to resolve issues.
9. Stay up to date with industry trends and emerging technologies, participating in training and obtaining certifications as needed.
10. Accurately record their work for the benefit of the team and billing.
Personal Qualities and Soft Skills:
1. Assertive and Confident: Confident in their own knowledge and willing to challenge (management, colleagues, and clients). Takes the lead on setting goals and standards for the company in a measured way. Gets things done within the bounds of the company values.
2. Detail-oriented: Define end-to-end technical solutions, including requirements analysis, costings, and documentation. Must work through every detail and visualize likely hurdles or complications.
3. Professional: Takes ownership and action for their own knowledge and professional development. Maintains a business-class appearance, language, timekeeping, and communications.
4. Empathetic: Demonstrates understanding of issues from the other’s point of view, reassuring clients and colleagues.
5. Flexible: Willingly takes on necessary work without staying within their own area of comfort. Resourceful in finding solutions.
Technical Skills:
1. Strong skills in cloud infrastructure and SaaS, with MS Azure certification as an advantage.
2. Experience with storage solutions – RAID, NAS, DAS, etc.
3. Proficient in Windows 10 & 11, with MacOS and Linux knowledge as an advantage.
4. Windows Server configuration and administration.
5. Virtualization and data protection.
6. Strong skills in network design and management; Certified to CCNA or equivalent is an advantage.
7. Experience working in an MSP environment with associated tools is an advantage.
8. Knowledge of security best practices related to firewalls, endpoint security, SaaS, and policies.
9. Familiarity with compliance regulations/certifications such as GDPR, Cyber Essentials, and NIST.
Other Requirements:
1. 7+ years of applicable experience.
2. Full UK driving license and own vehicle insured for business use.
Sound like the ideal role for you? Do not miss out - Apply today!
Job Types: Full-time, Permanent
Schedule: Monday to Friday
Work Location: In person
Reference ID: 5183 #J-18808-Ljbffr