Job Title: Customer Advisor- Planning Department
Location: Greater Belfast Area, BT3. Please note this organisation does not offer a work from home/ hybrid option.
Duration : Permanent. You will need to be eligible to work in the UK on a permanent basis.
Hours 37 hours per week. 8.30am – 5pm Monday – Thursday, 8.30am – 4.30pm on Friday with 1 7pm finish per week paid as over time or a later start time.
Salary: £24,753.50 per annum with two 6 monthly increases taking salary to £25,753.50 per annum
Benefits:
· Contributory pension scheme with enhanced employer contribution for qualifying staff,
· Free life assurance,
· Enhanced maternity pay for qualifying staff,
· Enhanced sick pay for qualifying staff,
· Give as you Earn scheme,
·20 days annual leave and 11 bank holidays, Up to an additional 5 days for length of service,
· Further education policy,
On behalf of our client, a Top Northern Ireland service provider and award-winning employer, we have a new opportunity for an individual with Customer Service experience to join their team.
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You will need:
· Minimum of 5 GCSE’s (Grade A-C) or equivalent to include English and Maths at Grade C or above
· At least one year’s experience working within a customer service environment and dealing with telephone enquiries.
· At least two year’s administrative experience.
· Excellent IT skills.
· Ability to work as part of a team and on own initiative without supervision.
· Ability to multitask various activities.
· Excellent communication skills including a polite & friendly telephone manner.
Duties will include:
1. Administration and planning of new gas connections to the Phoenix Energy Network. Contacting customers to plan jobs, liaising closely with our construction partners and outside agencies, and dealing with any enquiries and complaints relating to our construction.
2. Responsible for planning asset maintenance jobs and populating available resources in line with our KPIs, utilising diary and resource planning systems. Administration tasks include issuing letters and liaising with customers requesting an alternative appointment date electronically or over the telephone.
3. Assisting with Engineering Administration in processing mains packages and updating relevant company asset systems, including filing job designs/packs and general administration.
4. Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers.
5. Administration and planning of new gas connections to the Phoenix Energy Network. Contacting customers to plan jobs, liaising closely with our construction partners and outside agencies, and dealing with any enquiries and complaints relating to our construction.
6. Responsible for planning asset maintenance jobs and populating available resources in line with our KPIs, utilising diary and resource planning systems. Administration tasks include issuing letters and liaising with customers requesting an alternative appointment date electronically or over the telephone.
7. Assisting with Engineering Administration in processing mains packages and updating relevant company asset systems, including filing job designs/packs and general administration.
8. Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers.
If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.
If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us.
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.