About Us
Golf Traveller is a luxury sector B2C and B2B golf tour operator and event organiser. Our management
has long histories in golf, travel, hospitality and events and are seeking to change the way golf travel is
presented and consumed. Our global client portfolio includes elite private clubs, leisure and golf tour
operators, agents and concierge providers, HNW individuals, private family offices and corporate
entities invested in golf.
Our offices are in London, St Andrews, Stockholm, Oslo, Singapore and Jakarta. We have ambitious
plans for further growth and are looking for people with the same ambition to help us achieve them.
About the opportunity
As Guest Experience Coordinator, you assume responsibility for all communications from point of sale, guiding our travellers through to their date of travel and improving their journey at each moment along the way. You will ensure a seamless, personalised, and unforgettable experience for all guests. From creating exceptional pre-arrival touchpoints to overseeing on-the-ground operations, you will be the driving force behind every guest’s satisfaction.
* Guest Journey Management: Be the primary point of contact for guests, ensuring their needs are met from booking to post-trip follow-up.
* Itinerary Enhancement: Collaborate with the Product and Sales teams to enhance travel experiences tailored to guest preferences, with a focus on luxury and attention to detail.
* Quality Assurance: Monitor and maintain high service standards, promptly addressing any challenges that arise during the guest experience.
* Supplier Engagement: Work closely with suppliers to ensure all itinerary elements meet our quality and exclusivity standards.
* Feedback Analysis: Collect and analyse guest feedback to drive continuous improvement and innovation in our offerings.
* Crisis Management: Handle any unexpected changes or emergencies with a calm and proactive approach, ensuring minimal disruption to the guest experience.
* Location: St Andrews, Scotland - plus travel for in person hosting services
* Hours of work: 40 hours per week (9 a.m. - 6 p.m. as core hours but with flexible hours subject to business demands)
What You Can Expect
* A very competitive salary, dependent on experience
* Workplace pension scheme
* 25 days paid holiday per annum plus 8 public holidays
* Eligibility for company-wide bonus and incentive schemes
* Monthly destination training with industry experts
* A brand-new laptop
* Quarterly team outings
* Premium staff uniform (Peter Millar)
* Career development planning
* Exposure to international business in a fast-growing company
About You
We are looking for an enthusiastic and detail-oriented individual who excels in delivering exceptional guest experiences.
Attributes and Qualifications:
* A passion for luxury travel is essential
* A comprehensive understanding of the golf industry and its language
* Experience in hospitality sector or customer experience - minimum 1 year
* Exceptional time management skills
* Strong organizational and problem-solving skills, with a keen eye for detail
* Excellent written and verbal communication skills
* Proficient in digital tools and CRM systems
* A professional and engaging telephone manner
* Creativity, flexibility, and a positive can-do attitude
* Willingness to travel when required
* Self-motivated and ambitious, with a team-oriented approach
How to Apply
If you’re ready to help create extraordinary golf and travel experiences for our guests, we’d love to hear from you. Please share an up to date CV with a cover letter detailing the following:
* A brief introduction about yourself, highlighting your passion for delivery of world class hospitality experiences
* Your level of understanding and experience in the golf industry
* An example of an exceptional hospitality experience you have been the recipient of
* An example of when you worked as part of a team to deliver a world class guest experience
* Insight into how your strongest skills align with the job requirements
Please note we do not provide sponsorships to those who require it and will only accept applications from those who have full rights to work in the UK and IDLR status.
We are committed to fostering an inclusive and diverse workplace where all individuals are valued and respected. We firmly believe that diversity drives innovation and strengthens our ability to serve our customers. As an equal opportunity employer, we strive to create an environment where everyone feels empowered to contribute and thrive.
If you require reasonable adjustments to support you during the recruitment process, please let us know. We will make every effort to accommodate your needs.