Job summary The Musculoskeletal access team is seeking an enthusiastic, motivated and flexible individual to fill this clerical officer vacancy on a part time basis of 26 hours per week. This position will involve working as part of a team across the MSK departments, providing administration support to both inpatient and outpatient areas. Duties will include prepping clinics, booking appointments/ admissions, reception duties, and general office duties. The department deals with a high volume of patients daily, and so our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone. Team work is paramount and good customer care essential. Main duties of the job Working as part of a team to provide admin and clerical support to the Musculoskeletal Access Centre to assist in the smooth running, preparation and scheduling of Outpatient clinics and theatre lists, in accordance with the principles contained within the Trusts Waiting List Policy and Outpatient Access Policy and in line with the current waiting time targets. To maintain a polite friendly and efficient service for patients and their relatives. To ensure data is accurately recorded on the Trusts Patient Admission System. Candidates must have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems (PAS) would be an advantage. About us Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust. Date posted 13 February 2025 Pay scheme Agenda for change Band Band 2 Salary £16,373 a year Contract Permanent Working pattern Part-time Reference number REF925T Job locations Queen Alexandra Hospital Southwick Hill Road Cosham Portsmouth PO6 3LY Job description Job responsibilities NHS Salary Band 2 :£16,373 per annum Work Location : Queen Alexandra Hospital, Cosham Hours per week : 26 hours per week - Part Time Contract Type : Permanent Key Responsibilities: To provide an efficient and effective clerical support to facilitate patients accessing all clinical services provided by the Musculoskeletal Care Group. To ensure visitors are received courteously and promptly upon arrival in the departments. To ensure medical records (x-rays and notes) and all required correspondence and results are available and accurately prepared for clinical sessions To provide a professional and courteous service in response to telephone and in person enquiries, as required actioning appropriately To ensure that the clinics and theatre lists run smoothly and efficiently; ensuring they are booked in a timely fashion, the relevant information is communicated suitably to interested parties and medical records are requested appropriately, etc. To ensure appropriate utilisation of theatre space by proactively monitoring the booking of patients and taking action with under or over booked sessions To ensure timely appointments are booked and take place in order to ensure patients are fit for admission To ensure that specialist equipment is booked and available in time for operations For a full details please see enclosed Job Description. Job description Job responsibilities NHS Salary Band 2 :£16,373 per annum Work Location : Queen Alexandra Hospital, Cosham Hours per week : 26 hours per week - Part Time Contract Type : Permanent Key Responsibilities: To provide an efficient and effective clerical support to facilitate patients accessing all clinical services provided by the Musculoskeletal Care Group. To ensure visitors are received courteously and promptly upon arrival in the departments. To ensure medical records (x-rays and notes) and all required correspondence and results are available and accurately prepared for clinical sessions To provide a professional and courteous service in response to telephone and in person enquiries, as required actioning appropriately To ensure that the clinics and theatre lists run smoothly and efficiently; ensuring they are booked in a timely fashion, the relevant information is communicated suitably to interested parties and medical records are requested appropriately, etc. To ensure appropriate utilisation of theatre space by proactively monitoring the booking of patients and taking action with under or over booked sessions To ensure timely appointments are booked and take place in order to ensure patients are fit for admission To ensure that specialist equipment is booked and available in time for operations For a full details please see enclosed Job Description. Person Specification Qualifications Essential Educated to GCSE Level. Experience Essential Previous experience of providing clerical support in a busy and challenging environment. Evidence of experience of working with the public. Desirable Experience of working in a healthcare environment. Skills & Knowledge Essential The ability to work using own initiative and without supervision. Good communication and interpersonal skills. Computer literacy & keyboard skills. Literacy and numeracy. Good office skills. Desirable Knowledge of hospital databases/ information systems. Knowledge of Microsoft Office. Person Specification Qualifications Essential Educated to GCSE Level. Experience Essential Previous experience of providing clerical support in a busy and challenging environment. Evidence of experience of working with the public. Desirable Experience of working in a healthcare environment. Skills & Knowledge Essential The ability to work using own initiative and without supervision. Good communication and interpersonal skills. Computer literacy & keyboard skills. Literacy and numeracy. Good office skills. Desirable Knowledge of hospital databases/ information systems. Knowledge of Microsoft Office. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Portsmouth Hospitals University NHS Trust Address Queen Alexandra Hospital Southwick Hill Road Cosham Portsmouth PO6 3LY Employer's website https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)