Join Our Team as a Passenger Operations Support Operative (POSO) at London Gatwick!
£24,577 + Shift pay + Benefits
Are you ready to redefine what's possible in airport operations? As part of our ‘Grow with Gatwick' initiative, we offer extensive training and support to help you develop and grow your career.
About the Role:
The Passenger Operations Support Operative (POSO) team is a vital part of our passenger experience. Your main task will be managing the availability and movement of trolleys. You'll ensure trolleys are available for passengers, adjusting placement based on demand and peak periods. This involves the safe and efficient movement of trolleys between terminals, loading and unloading them as needed using appropriate vehicles and techniques. Adhering to health and safety standards is crucial to ensure a smooth and safe operation. The role involves manual handling and other physical tasks.
In addition to trolley management, you'll also:
* Maintain Cleanliness Standards: Keep external passenger areas and Landside Road networks clean and tidy, performing ad-hoc tasks such as deep cleans, road-sign cleaning and sweeper duties.
* Support Our Surface Transport Team: Aid our Surface Transport Co-ordinators to maintain our road network.
* Provide Customer Service: Assist and inform passengers throughout the airport.
* Support Winter Operations: Carry out pedestrian area gritting tasks during winter.
* Assist Operational Support: Help the Passenger Operations Manager with various tasks to ensure smooth operations.
What We're Looking For:
* Communication Skills: Strong ability to communicate and influence effectively.
* Calm Under Pressure: Ability to remain calm during customer inquiries and major disruptions.
* IT Skills: Basic knowledge of MS Office.
* Team Player: Ability to work well both independently and as part of a team.
* Customer Service: Experience in handling face-to-face passenger queries and providing excellent service.
* Flexibility: Dynamic and adaptable to changing operational requirements.
* Driving Licence: Full clean UK driving licence (C1 licence is desirable).
Why Work at London Gatwick?
Our employees tell us that working here is special and no day is like another. We offer a range of benefits, including:
* Performance-Based Bonus Scheme
* High Street Shops and Restaurant Discounts
* Healthcare Scheme
* Life and Disability Insurance
* Professional Training and Development
* Discounted Travel to Work Schemes
* Volunteer Days
At London Gatwick, diversity, equity, and inclusion are at our heart. We aim to create a place where everyone belongs and has a voice. If you require any reasonable adjustments during the application process, please contact us directly.
Ready to start your journey with us? Click apply to begin your career at London Gatwick!