Job Title: New Client Enquiry Coordinator
Location: Sharston Road, M22 4SN
Salary: £12.30 per hour with hours worked after 6pm being paid at an enhanced rate (time and a half) as per the alternate week shift pattern and uncapped commission
Job type: Full time, Permanent
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
About Us:
Due to continuous expansion and onward progression, we are building a brand-new team of Client Triage Agents who will be the first point of contact for new enquiries. We operate a hybrid working pattern which allows colleagues to gain a work life balance, with the opportunity to work from office and home for part of the week, once initial training and probation has been successfully completed.
The planned start date is Monday 24th February 2025.
Responsibilities:
· Responsible for client experience from first contact until signed up and the file transferred to Solicitor. Ability to build strong relationships with clients to obtain commitment is paramount
· Calling prospective clients as soon as possible within required service st...