Job Title: Service Desk ManagerLocation: Bath (2/3 days onsite)Salary: £60,000Peaple Talent have partnered with an established organisation looking for a Service Desk Manager to join the team. You will be responsible for overseeing the operation of the field and desk based Service Desk teams.The Role: Lead and manage the team to support all IT Support Service aspectsMonitor the quality of Service Desk interactions to ensure effective performance management and customer satisfactionAnalyse processes, find alternative solutions and recommend new methods. Help set requirements for process changesThe Candidate: Significant experience managing a Global Service Desk team.Knowledge and experience of ITILStrong analysis and reporting skillsThe Package: Base salary: £60,00025 days annual leaveCycle to Work schemeOnsite parkingInterested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.