Job title: Technical Customer Services AdvisorLocation: Chessington KT9 (Fully on site)Contract Type: PermanentSalary: £26,000 - £28,000Job Purpose Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor. This role requires someone with hands-on technical expertise in hardware troubleshooting and repair, specifically with gaming systems, as well as a passion for delivering top-notch customer service. The successful candidate will work on-site, handling customer inquiries globally and supporting product maintenance and repair.Key Responsibilities:
* Provide technical assistance to a worldwide customer base via email and phone, utilising an internal knowledge base.
* Process and track warranty claims to ensure efficient resolution.
* Keep the CRM system up-to-date with accurate information.
* Manage stock rotation and inventory in the warranty warehouse.
* Coordinate with third-party repair services and manage outsourced repair tracking.
* Participate in team meetings and company events, including occasional support at exhibitions or installations.
* Maintain a safe, organised workspace and ensure equipment compliance with labelling standards.
Ideal Candidate:
1. Proven experienc...